Kia of St Catharines - Service Advisor

Kia of St Catharines is looking for a positive, energetic, career minded individual to join our team as a Service Advisor.

The Service Advisor is the key public relations role within the service department. The primary impression of our company is, in part, a result of how we service what we sell. As such, the Service Advisor must be both tactful and realistic in the client relationship. You are a bright, energetic, well spoken, solution oriented individual who believes that the path to success is paved with hard work, dedication, and exceptional customer service.

We Offer:

- Progressive pay plan with the opportunity to grow (salary + bonus’)
- Full benefits program including extended health and dental
- Industry leading automotive software - CDK
- Opportunity to work with a professional team
- Kia of St Catharines Key is a friendly family oriented business

Key Responsibilities Include:

- Positively and proactively work with our clients to guide them through the service experience, adhering to our defined processes and guidelines




- Ensure all processes are followed during customer visit to maximize CSI results
- Accurately complete administrative responsibilities and paperwork
- Review customer information and update all specified client details
- Assist in creating and maintaining a positive and exciting work environment that promotes strong service, good morale, and continuous growth, by showing up with a bright, positive attitude each day, and supporting peers
- Customer retention activities

Requirements :

- Have 1-2 years experience in a service advisor/related role
- Must have solid customer service skills
- Automotive knowledge is a strong asset
- Dealership experience is a strong asset
- CDK experience is an asset
- MS Word, Excel experience an asset
- Able to work with all levels of management and staff
- Must be detail oriented and possess strong organizational skills

Pay: $50,000.00-$75,000.00 per year

Work Location: In person

📌 Service Advisor - Kia St Catharines (St. Catharines)
🏢 Kia of St. Catharines
📍 St. Catharines