This position has an end date of December 3, 2027.

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

This position is part of the Learning Assessment Centre (LAC) team that strives to create a secure digital testing environment that is comfortable and friendly for students as well as efficient and convenient for Faculty. The LAC is a digital test centre that offers a multitude of exam types: different testing procedures and platforms, external, drop-in and high stakes exams, and U of A midterm and final exam.

The LAC Lead Proctor is responsible for overseeing the daily operations of digital assessments and ensuring the secure administration of exams. Additionally, this position provides day-to-day administrative support for all student and faculty inquiries, by assisting with the scheduling of all exam clients that are hosted at the LAC. The Lead Proctor has the responsibility of delivering a majority of the proctoring duties in the test centre. They play the lead role in the LAC, working alongside other part-time proctors to set up, invigilate, and monitor the exam lab by enforcing time limits and compliance with other examination procedures. This position ensures that all exams are administered fairly and according to established guidelines, as well as troubleshooting any issues that arise during the testing process. As part of their responsibilities, the Lead Proctor facilitates newly hired part-time staff in their development and guides them through their initial shifts at the LAC.

The LAC Lead Proctor works in a challenging and demanding environment, where examinations are a high priority with mínimal room for error. This position needs to demonstrate independence to integrate knowledge and experience in the daily performance of duties.





Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through creative IT solutions. Exam Coordination and Administration

- Liaise with both U of A and external institutions regarding the exam setup, policies, software requirements, incident reports, and examination results
- Monitor the capacity management system to ensure exams are being properly allocated and managed
- Provide technical support to students, both on and off campus, in areas related to the use of LMS and administration systems
- Organize and update exam training and exam day documentation

Examination Proctoring

- Trains and supports newly hired part-time staff
- Sets up pre-examination preparation and ensures compliance with examining body's test regulations
- Ensure the integrity of high-stakes examinations by establishing and managing security measures in the LAC




- Resolve any exam issues promptly and effectively as they surface, utilizing problem-solving and troubleshooting skills
- High School Diploma or higher
- Combination of education and experience working in a testing centre or an academic setting
- Understanding of FOIPP and Human Rights legislation as it relates to interaction with undergraduate and graduate students, faculty and staff
- Excellent liaison skills and the ability to conduct consultations with students, faculty, and staff
- Adaptable, agile and technologically savvy; advanced capacity with MS Office suite, Google Applications and enterprise Learning Management Systems
- Proven dedication to superior customer service with a strong commitment to student services
- Exceptional organizational skills and a proven record of attending to important details
- Strong interpersonal skills including the ability to listen and communicate effectively and sensitively, including cross-cultural sensitivity and an ability to interact with distressed or difficult individuals

Technology Related Skills Required

- Strong knowledge of Canvas and other LMSs (including instructor, designer, student, and administrator roles)
- Strong troubleshooting skills in both a Windows and Macintosh environment, as well with different browsers (Chrome, Firefox, and IE)
- Knowledge and experience with exam authoring, digitization and database software is an asset

Application Instructions

Please include a brief paragraph in your cover letter describing a customer service experience that stands out to you (either delivering or receiving service). We are interested in how you approach interactions and support others.- This position offers a comprehensive benefits package ._

- The Uni

📌 Learning Assessment Centre Lead Proctor (Edmonton)
🏢 University of Alberta
📍 Edmonton