Why You'll Love This Job

Please read before applying :

- This is a PART-TIME position
- Bilingual (English/Spanish) required
- Experience with health insurance in a physical therapy or medical setting is a plus
- Pay: $15/hour

About the Role

FYZICAL Therapy & Balance Centers is seeking a friendly, organized, and detail-oriented Client Care Specialist to join our Ballantyne clinic. As the first and last point of contact for our patients, you play a critical role in delivering an exceptional patient experience.

If you enjoy helping others, thrive in a fast-paced setting, and want to grow with a respected and innovative physical therapy practice, we’d love to meet you.

Why Join FYZICAL?

- Supportive, team based work environment
- Exposure to state-of-the-art physical therapy technology
- Be part of a practice that truly values patient centered care

Responsibilities :

- Greet patients and provide outstanding customer service in person and over the phone
- Schedule patient appointments, evaluations, re-evaluations, and follow-ups
- Manage multi-line phone system and appointment reminders/cancellations




- Collect new patient intake information and maintain accurate records
- Verify insurance benefits, track authorized visits, and collect copayments
- Communicate with physicians, patients, clinicians, and billing companies
- Process payments and maintain basic financial records
- Coordinate daily schedules and patient flow with clinicians and office manager

Skills & Qualifications

Required :

- Bilingual in English and Spanish
- High School Diploma or GED
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast paced environment
- Team-oriented mindset with flexibility and willingness to learn
- Comfortable using technology and office software

Preferred :

- 1-2 years of administrative or front-desk experience in a medical or physical therapy office
- Knowledge of health insurance, insurance verification, pre-authorizations
- Familiarity with medical terminology, CPT codes, and ICD codes

Additional Info :

📌 Part-time Client Care Specialist (Ccs) - Fyzical Ballantyne (Ballantine)
🏢 Fyzical
📍 Ballantine