Work Location : Dieppe, New Brunswick, Canada

Hours : 37.5

Line of Business : Finance

Pay Details : $43,900 - $58,600 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

KEY ACCOUNTABILITIES

CUSTOMER

- Handle operational finance activities such as processing / balancing / reconciling / validating transactions, investigating customer issues, preparation of files, data gathering and cleansing, report production and preparation etc.
- Process various finance related transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Provide optimal internal customer and partner service, adhering to customer service standards
- Ensure exception/ correction/payment items and inquiry items are identified and properly processed as per department guidelines
- Act as a key resource to Finance partners by providing relevant and meaningful financial information / data, responding to enquiries and performing adjustments within authority levels
- Coordinate and/or consolidate financial information needs / requests
- Identify key variances and contribute to the analysis, due diligence and execution and/or implementation of potential initiatives within defined area of responsibility
- Maintain working relationships with internal customers, partners and/or vendors including responding to questions and/or concerns in an effective and timely manner
- Contribute to the execution or delivery of financial and/or special initiatives and programs as assigned
- Keep current on emerging issues and industry trends for the Business / Finance area being supported

SHAREHOLDER





- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Follow internal and industry regulations and standard operating practices in completing and recording transactions for either the organization or customers
- Escalate non-standard or high risk activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
- Complete investigations - report / escalate risk issues or process gaps identified
- Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
- Ensure necessary due diligence to support the accuracy of all transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to a fair,



positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

- Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
- Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
- Typically has interaction with internal customers/partners
- Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
- Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported
- Generally reports to a Team Leader

EXPERIENCE & EDUCATION

- High School diploma
- Undergraduate degree/ college diploma preferred
- 1+ years relevant experience

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.

Who We Are : TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly easy for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, a

📌 Finance Operations Officer Ii (Dieppe)
🏢 TD Bank
📍 Dieppe