Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building current and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

- This role is an in‑office position based at our downtown location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

Accountable for leadership and oversight of Customer protective Service’s emergency dispatch and CCTV functions, readiness, and execution within GO Operations. This role ensures alignment between proactive security and real-time response management across the enterprise. It is responsible for directing work, governance, and performance expectations for operational execution of security services, contingency preparedness, and CCTV evidence collection, storage, analysis and secure distribution, ensuring processes and systems effectively mitigate risks, prioritizing safety, security and Customer experience.

What will I be doing?

- Leads continuous improvement initiatives focused on business improvements for security functions in related to Metrolinx customers and properties. Technical accountability to develop, implement and oversee process improvements concentrated on best practice, industry standards, and safety compliance that ensure the safety and security of Staff, Customers and assets.




- Manages the team responsible for information and communication systems ensuring appropriate response to security incidents, service disruptions or safety situations including the delegation of resources, both in the field and in the Security Operations Center. provide accurate and timely data pertaining to service delivery and planning activities. Utilizes data and business unit metrics to lead teams in identifying opportunities for improvement through root cause analysis and structured problem solving.
- Develops and manages processes to gather evidence required to review major events, participate in after action reviews, the system of disclosure of CCTV to law enforcement or other regulatory bodies. Ensure that staff strictly adhere to the Enterprise CCTV Policy and Freedom of Information and Privacy legislation.
- Monitors and ensures that the Metrolinx Network Operations Center is notified and included in and major Incidents and consistently updated as to incident status. Participates in Network Operations Center briefings and incident management meetings during major events.
- Recommend revisions to operational emergency response plans and manages daily operational related activities. Leads business unit initiatives focused on the development of incident response, safety reporting and contingency planning to support punctual and reliable customer-focused decision-making of security operations.




- Reviews technical and functional incident reports to recommend operational changes; identifies weaknesses that could potentially impact safety/security, and customer satisfaction.
- Leads team accountable for reviewing post-incident reports and actively participates in post-event reviews for operational changes; identifies weaknesses that could potentially impact service, customer satisfaction, and safety and provides recommendations.
- Collaborates with internal stakeholders to manage strategic operational plans that align major events, incidents or project deliverables with ongoing service requirements and passenger / staff safety.
- Develops comprehensive contingency plans to support accurate timetables, coordinated field operations, and seamless project execution while maintaining service reliability and operational efficiency.
- Leads cross-functional training efforts to ensure a progressive and quality workforce.
- Maintains, monitors and tracks data to identify security incident trends and mitigations.
- Recommends and implements contingency plans with a potential to impact customers, ensuring consistency in communications, maintenance, and continuous improvement of customer service standards.
- Liaises with regulators, external agencies, and emergency personnel, and coordinates response, recovery, and investigation in the event of rail-related emergency situation on the Metrolinx network.
- Leads a team accountable for overseeing engagement with third-party contractors to ensure compliance with network operations standards, service level agreements, and operational efficiency. Identifies inefficiencies in third-party operations and works closely with third-party stakeholders to identify and implement

📌 Manager, Security Operations (Corporate Resilience) (Canada)
🏢 Metrolinx
📍 Canada