We are seeking an experienced L1 Support Analyst to join us for a remote 4 month opportunity.

=Position Summary : Key Responsibilities :

- Serve as the first point of contact for end users seeking technical assistance.
- Log, categorize, and prioritize incidents and service requests in the ticketing system.
- Provide troubleshooting for basic hardware, software, and network-related issues.
- Ensure accurate and detailed documentation of all incidents and resolutions.
- Follow standard operating procedures and knowledge base articles for issue resolution.
- Ensure adherence to SLAs and performance metrics.
- Escalate unresolved or complex issues to higher support levels as required.
- Communicate effectively with users, providing timely updates on ticket status.




- Assist in maintaining knowledge base documentation.
- Contribute to continuous improvement of service desk processes.

Qualifications & Experience :

- Diploma or Bachelor’s degree in information technology or related field (or equivalent experience).
- 0-2 years of experience in IT support or service desk environment.
- Familiarity with ticketing systems (e.g., ServiceNow) is an asset.
- Robust communication and customer service skills.

Core Competencies :

- Customer Service Orientation
- Problem-Solving Skills
- Attention to Detail
- Communication Skills
- Team Collaboration

📌 Support Analyst (Woodbridge)
🏢 Coreio
📍 Woodbridge