National Accounts Coordinator Location : 8470 Keele St, Concord ON

Job Type : Permanent, Full-time Expected Salary : $50,000 - $60,000

This job posting reflects a new vacancy within the organization. The position is active and intended to be filled as part of our current staffing needs.

Here’s what we do

The Industrial Services division works closely with our Industrial customers to provide meaningful value to their operations and revenue from the scrap metal they generate. As a full-service metal recycling partner, we leverage our technical expertise, creative solutions and integrity to capture market share in the Canadian manufacturing, construction, and industrial segments we serve.

Here’s where you come in

You will coordinate service support for National Account customers across North America, managing requests from intake through resolution and working closely with operations and field teams to ensure a smooth customer experience. You’ll also track data, prepare reports, and help identify trends and issues that support operational improvements and business growth.

Key Responsibilities

- Execute service coordination activities for National Account customers across North America
- Monitor inbox communications and respond promptly
- Act as a primary point of contact for customer service requests, inquiries, and follow-ups
- Track and manage requests from initiation to completion, ensuring timely communication and resolution
- Liaise with internal operations and field teams to schedule and confirm activities




- Escalate and help resolve customer concerns in a professional and proactive manner
- Gather documentation and coordinating issue resolution
- Maintain accurate customer records, histories, and account documentation
- Review and analyze data to verify accuracy and support reporting
- Prepare reports, summaries, and tracking tools for customers and internal stakeholders
- Communicate recurring issues and feedback to leadership to support improvements
- Assist divisional teams with reporting, analysis, and operational support as required

What will make you a valued member of our team?

- Post-secondary education in business, administration, or a related field
- A minimum of 1 year of administrative experience is considered an asset
- Strong customer service orientation, with tact and sound judgment when dealing with demanding or challenging situations
- Demonstrated ability and eagerness to learn, with a desire for ongoing growth and development
- Excellent written and verbal communication skills in English
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to meet tight deadlines during both regular and peak periods, including handling last-minute requests
- Highly organized and detail-oriented,



with strong task prioritization skills
- Able to work independently with mínimal supervision
- Solid analytical and problem-solving abilities, including basic arithmetic skills

A Few Super Cool Things About Us

- We grow people, not just the business. Whether you’re early in your career or ready for your next step, we invest in development, mentorship, and real opportunities to advance
- Our culture is built on “we before me.” Collaboration, trust, and respect aren’t just words here. They shape how we work every day
- Leadership that’s real and approachable. Our leaders are hands-on, transparent, and focused on continuous improvement, not hierarchy or ego
- A fast-moving environment where you won’t be bored. If you like variety, problem-solving, and being challenged, you’ll feel right at home
- Diverse, inclusive, and people-focused. We value different backgrounds, perspectives, experiences and we believe that’s what makes our teams stronger
- Safety comes first. Always. We are deeply committed to the health, safety, and well-being of our people and the communities we serve

Use of Artificial Intelligence

At CMI we are committed to fostering an inclusive and equitable workplace, free of bias and discrimination, where everyone feels valued, respected, and supported. We are committed to working with and providing reasonable accommodation to applicants with disabilities where feasible. We thank all applicants for their interest; only those selected for an interview will be contacted.

INDHP

📌 Account Coordinator (Vaughan)
🏢 Combined Metal Industries
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