A LITTLE BIT ABOUT US...

At Rocky Mountain Soap, we are PASSIONATE about everything NATURAL! For over 20 years, we have been crafting natural recipes right in the Rocky mountains with one goal in mind..to remove toxins from the world. It’s our way of feeling great about the products we put out there, supporting our community with career opportunities, sustainable initiatives, and creating natural enthusiasts across Canada! The Rocky team is at the HEART of what we do, and our team is growing. Not only do we make products that are good for you, we want people that want to make a difference too. If you love a healthy planet, care about natural ingredients, and want to work in a fun, inclusive, retail setting, then the Rocky family might be the right fit for you!

POSITION OVERVIEW

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.

ROLES AND RESPONSIBILITIES :

- Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
- Encourage, support, and share knowledge with team members to cultivate team spirit
- Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience




- Share customer feedback and observations with the Store Leader to foster continuous improvement
- Address customer concerns and complaints readily and with intent
- Strive to drive revenue and performance metrics including revenue, ATV, and conversion
- Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
- Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

DOES THIS SOUND LIKE YOU?

- You have proven success in offering extreme customer service in a retail setting
- You are a team player and a kind person
- You have a love for natural products and a desire to share your passion with your team and your customers
- You have an ability and passion to have fun, laugh and promote kindness
- You have a fearlessness to 'give it a go'
- You are willing to work up to 16 hours per week with flexibility to cover more hours during the holiday period

PERKS & BENEFITS

- Significant product discounts and quarterly allowances
- The opportunity to earn additional monthly retail bonuses based on performance
- Share in Rocky’s success - The Great Game profit sharing program
- Access to a dedicated Rocky coach to help you optimize your potential

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📌 Part-time Product Advisor Edmonton Southgate Centre
🏢 Rocky Mountain Soap Company
📍 Edmonton