Founded in 1976, Nordic Holdings owns and operates the seven Konto Furniture and Sofa Land stores throughout Alberta. Both brands offer a unique blend of imported and domestic value-added home furnishings. If you’re looking to join an energetic and successful team, this could be the prospect for you.

Position Summary

The Warranty & Service Coordinator is responsible for working with the Service Manager to address customer service concerns for all locations.

Customer Service

- Under direction from the Service Manager, address customer concerns with regard to the product that was purchased at any Sofa Land or Konto location
- Ensure customers feel valued and understood when dealing with their concerns
- Responsible for determining if the product is covered under warranty with the manufacturer or if repairs will be a cost to the customer

Service Coordination

- Work with the Service Manager to schedule service appointments for product repair in various locations
- Responsible for creating purchase orders with manufacturers and vendors to order new parts
- Ensure parts are correct when they arrive
- Create work orders and maintain work order status.

Job Qualifications :





- Robust computer skills and previous experience working with Microsoft Office
- Strong written and verbal communication skills
- Ability to learn quickly
- Positive, energetic attitude and ability to work within a team environment
- Demonstrated ability to multi-task and thrive in a fast paced environment
- Experience doing administrative tasks and high attention to detail
- Professional in appearance and conduct

Education

- High school diploma or GED

Experience

- 2+ years of experience in Customer Service capacity an asset but not required

Work Environment and Compensation : We are a proud locally owned Canadian company that is growing and expanding. We offer competitive compensation and benefits package. Employees are also eligible to receive a generous employee discount!

To Apply : Job Types : Full-time, Permanent

Pay: From $19.00 per hour

Benefits :

- Casual dress
- Dental care
- Extended health care
- In office gym
- On-site parking
- Store discount
- Vision care

Education :

- Secondary School (required)

Experience :

- Customer service: 1 year (required)

Work Location: In person

📌 Warranty & Service Coordinator (Edmonton)
🏢 Nordic Holdings
📍 Edmonton