JLL supports the Whole You, personally and professionally.

Guest Services Representative - JLL

What this job involves : The Guest Services Représentatives serves as the welcoming face of our retail centre, delivering exceptional customer experiences through professional, courteous, and productive interactions with shoppers and retailers. This role is essential to JLL's commitment to creating vibrant, customer-focused environments where both visitors and retail partners thrive. You will be the go-to resource for centre information, services, and support, ensuring every guest interaction reflects our dedication to excellence and hospitality.

What your day-to-day will look like : Serve as the primary point of contact at the Guest Services kiosk, providing directions, information, and personalized recommendations based on current store offerings and promotions

Deliver proactive, professional customer service by maintaining comprehensive knowledge of centre services, amenities, stores, and ongoing promotional activities

Process gift card sales and complete accurate end-of-day transactions while maintaining detailed records

Build and maintain positive relationships with retail partners, promoting centre services and facilitating clear communication between management and tenants

Assist the Marketing Department with promotional activities, special events, and community engagement initiatives

Follow Crisis Management Manual protocols and departmental procedures to ensure safety and operational compliance

Complete special projects and additional assignments as directed by management

Required Qualifications : High School diploma or equivalent

Demonstrated customer service experience in a retail, hospitality, or public-facing environment

Excellent written and verbal communication skills with the ability to interact effectively with diverse stakeholders

Strong multitasking abilities with proven success working in fast-paced environments while maintaining professionalism and accuracy





Above-average computer proficiency and ability to operate point-of-sale and customer service technology systems

Conflict resolution skills with a solution-focused, approachable demeanor

Flexibility to work weekends, evenings, and holidays as required by centre operations

Preferred Qualifications : Multilingual capabilities to serve diverse customer populations

Previous experience in shopping centre or retail property management environments

Familiarity with gift card processing systems and cash handling procedures

Knowledge of local area attractions, dining, and services to enhance guest recommendations

Experience supporting marketing or promotional events

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Guest Services Representative-1 (Burnaby)
🏢 JLL
📍 Burnaby