Customer Service Representative (CSR) - Greeter

Job Details

Schedule: Monday - Friday 7am-5pm (occasional Saturdays)

Locations: 21463 Clarke Road North, Arva

3544 Dingman Drive, London

Rate: $17.60 per hour

About Us

Since 1991, TRY Recycling Inc. has been operating as a multi-purpose facility providing collection

and processing of construction and demolition waste for the province of Ontario, along with the

composting of leaf and yard waste. We have earned an enviable reputation for industry

leadership and product quality. Every day and in more than 24 municipalities across the

province, TRY Recycling Inc. delivers made to order recycling solutions for its clients. We work

with municipalities, businesses and homeowners who find doing the right thing - the right

choice.

Job Summary

The Customer Service Representative (CSR) - Greeter is the first point of contact for all

customers, drivers, and visitors entering the facility. This role is responsible for delivering a

positive customer experience while ensuring safe, efficient traffic flow and proper material

handling within the yard.

The CSR Greeter works closely with Scale Operators, Operations, and Customer Service teams to

verify loads, direct traffic, respond to customer inquiries, and support day-to-day site

operations.

Key Responsibilities

Customer Interaction & Site Entry

- Greet all customers, drivers, and visitors in a professional and friendly manner
- Provide clear directions to scale, tipping areas, and designated unloading zones
- Act as the primary point of contact for all inbound site traffic
- Communicate site rules, safety procedures, and expectations





Traffic Control & Load Management

- Direct and manage vehicle flow to ensure safe and efficient operations

- Work closely with Scale Operators to:

- Verify and assess incoming loads

- Ensure materials are directed to the correct disposal areas

- Monitor tipping areas and assist in maintaining protected unloading practices

- Identify and report unauthorized or unsafe materials

Customer Service Support

- Respond to customer inquiries regarding:

- Accepted materials

- Site procedures

- Hours of operation

- Basic pricing and services

- Resolve customer concerns professionally or escalate when required

- Deliver a consistent, high-quality customer experience from arrival to departure

Operational Support

- Maintain communication with Operations regarding:

- Incoming and outgoing loads

- Site capacity and flow

- Customer or hauler issues

- Assist with basic scale operations coverage during peak periods or absences

- Support coordination of bin rentals and general service inquiries when needed

- Maintain accurate records or logs as required

Safety & Compliance

- Enforce all site safety rules and procedures
- Ensure customers follow proper unloading and traffic guidelines
- Remain aware of surroundings in a high-traffic industrial environment
- Report hazards, incidents,



or near misses immediately
- Assist customers with unloading materials when required, while maintaining safety

standards

Qualifications

- High school diploma or equivalent required
- Minimum of 2 years of customer service experience preferred
- Solid interpersonal and communication skills
- Ability to work in a fast-paced, high-traffic environment
- Strong problem-solving and decision-making abilities
- Ability to work independently with mínimal supervision
- Team-oriented with a proactive and adaptable approach
- Basic computer skills (Microsoft Outlook, Teams, Excel considered an asset)
- Valid driver’s license required

Work Environment

- Work is performed outdoors in all weather conditions (rain, heat, cold, snow)
- Regular exposure to moving vehicles, heavy equipment, noise, dust, and odors
- Fast-paced, high-traffic industrial setting

Physical Requirements

- Ability to stand and walk for extended periods
- Ability to lift up to 50 lbs
- Ability to bend, stoop, kneel, and perform manual tasks
- Occasional assistance with unloading materials

Additional Requirements

- Must have reliable transportation (no public transit available)
- Flexibility to work at multiple locations, as required

Use of Artificial Intelligence (AI) in Hiring

We use Artificial Intelligence (AI) tools as part of our hiring process. These tools may be used to

AI is used to assist the hiring team and does not replace human review or decision-making. All

hiring decisions are made by our staff and follow applicable employment, human rights, and

privacy laws.

📌 Csr, Greeters (London)
🏢 Try Recycling
📍 London