At Anstett Jewellers, we are seeking a Retail Operations Co-Ordinator who will bring a personalized and thoughtful approach to every customer interaction. Since 1950, our family-owned business has built a legacy of trust, craftsmanship and exceptional service. Our team delivers personalized, meaningful experiences that reflect life's most important milestones, along with the brand of Anstett’s selling fine jewellery in an environment where the customer satisfaction is paramount.

ARE YOU A GOOD MATCH? DO YOU WANT A NEW CAREER IN JEWELLERY?

Do you have an interest or passion for Luxury Jewellery?

Do you have experience elevating the customers trust?

Are you looking for a career where you can enhance your customer service skills?

Do you have a strong attention to detail and thrive in a fast-paced setting?

Do you have a professional working proficiency of English?

Do you have or want to learn the properties and components of jewellery?

Do you want to learn the art of selling jewellery?

If so, we’d love to get to know you!

WHAT ARE OUR EXPECTATIONS?

A Retail Operations Co-Ordinator at Anstett Jewellers will be asked to provide a 5-star customer experience, maintain positive and strong verbal and written communication skills. Responsible for establishing and maintaining effective relationships with customers and inspiring repeat business. Results oriented, thrive in a fast paced and sales-oriented team environment, appreciate attention to detail, and enjoy solving problems. Responsible for customer data capture and accuracy, are pos tech and ecommerce savvy.

They will assist in display set up each morning and display breakdown at end of day and help ensure products are stored safely nightly, provide excellent customer service - following up on after sales service and follow the repair process from start to finish. They must work to ensure customer satisfaction and assume other duties as assigned.





A Retail Operations Co-Ordinator must follow all implemented Anstett policies and procedures involving security, repairs, after sales services, and valuation requests. The Anstett Jewellers Team are asked to share the Anstett history, quality standards and collection information with their customers along with maintaining a clean and polished work environment in the Store.

Qualifications for this role include: 2-3 years in a fast-paced luxury and/or retail sales and customer service background. A strong understanding of the sales team’s process and the ability to support the sales team, keeping customer service priorities and needs paramount. Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously. A Retail Operations Co-Ordinator needs to have the ability to establish and maintain effective relationships with Anstett customers and gain their trust and respect - excellent interpersonal and communication skills are a must. Flexibility to work, days, weekends and holidays.

A VALUABLE ASSEST TO BRING TO THE TEAM.

If you are interested in a rewarding career in jewellery, spending your days in a refined retail environment surrounded by exceptional jewellery in Goderich and joining the growth of Anstett Jewellers then you will be part of a nurturing retail team focused on delivering exceptional customer excellence.

WHAT IS IN IT FOR YOU?

As The Operations Co-Ordinator you will have an opportunity for growth to succeed in your career with a respected longstanding brand, competitive compensation, bonus opportunity, assistance in training and educational programs as professional development is encouraged, a wellness (HSA) program, a generous store discount, we encourage our team to enjoy owning and wearing luxury jewellery.

We thank all applicants for their interest in this position but will only contact those selected for further consideration.

Pay: $25.00-$27.00 per hour

Benefits :

- Company events
- On-site parking
- Store discount
- Tuition reimbursement
- Wellness program

Work Location: In person

📌 Retail Operations Co-ordinator (Goderich)
🏢 Anstett Jewellers
📍 Goderich