Client Service Facilitator

Full-Time (35 hours/week)

George Jeffrey Children’s Centre is currently seeking a personable and professional individual to fill the role of Client Service Facilitator. The Client Service Facilitator is an integral member of the Client Services Team with responsibility for establishing a professional “first contact” with clients waiting to access occupational therapy, physiotherapy and speech-language pathology services.

Responsibilities :

- Independently manage intake caseload and connect with clients and/or families via telephone, virtually or in person
- Conduct skilled initial intake assessment
- Coordinate services through the Smart Start Hub to support the early identification of children’s and families’ strengths, goals and needs
- Recognize gaps in child development and identify priority children
- Waitlist management including assignment of clients and monitoring wait times
- Provide referral services for children and youth
- Support special clinics
- Support parent education sessions
- Actively participate in team meetings
- Minimum two (2) year diploma in human services field
- Knowledge of community agencies and resources
- Excellent communication and organization skills




- Understanding of age-appropriate developmental milestones
- Valid Ontario Driver’s License and access to a personal vehicle
- Experience using the Microsoft Office suite of programs and the ability to learn new software
- Experience working with children with disabilities is an asset

Knowledge and experience working with Indigenous peoples and communities is considered an asset. Bilingualism English/French is considered an asset.

Human Resources

George Jeffrey Children’s Centre

200 Brock Street East

Thunder Bay, ON P7E 0A2

- George Jeffrey Children's Centre follows the principles of dignity, independence, integration and equal opportunity. If you have accessibility or other requirements that need to be considered during the recruitment process, please let us know._

Job Types : Full time, Permanent

Pay: $23.40-$28.53 per hour

Benefits :

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Ability to commute/relocate:

- Thunder Bay, ON P7E 0A2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Client Service Facilitator (Thunder Bay)
🏢 George Jeffrey Childrens Centre
📍 Thunder Bay