**Bilingual Position

- Join Our Growing Team!**

"Summer Students Needed"

In office positions only (67 Toll Road Holland Landing On, L4N 1H2)

Pay Rate: $22

Contract Term: Full-time contract from June 1st to September 30th, 2026

Start Date: June 1st, 2026

Shift: Thursday-Monday, 9:00 AM-5:30 PM - Key Responsibilities :

- Answer incoming customer calls and take appropriate action

- Obtain and maintain key performance indicators

- Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary

- Initiate orders for warranty or payable replacement parts

- Complete customer case details (product model/serial number, date of purchase, etc.)

- Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed

- Ensure the call queue is cleared by the end of the shift

- Complete hands-on units training - Experience and qualifications required :

- Be courteous and maintain a "customer first" attitude when resolving issues over the phone

- Proficient in MS Office, Outlook, Internet Explorer,



and comfortable working with multiple screens

- Solid attention to detail and accuracy while multitasking

- Team player, willing to assist colleagues with high order volumes when needed

- Ability to work independently and seek help when necessary

- Proficiency in English required - Nice to have qualifications :

- Schedule flexibility

- Bilingual (French or Spanish fluency)

- Previous call center experience - Why Join Us?

- Competitive pay

- Supportive and team-oriented environment

- Product discounts

- Complimentary coffee onsite

- Opportunity to gain valuable experience and grow your career - AI Disclosure: We use AI-powered tools to help streamline parts of our recruitment process, such as resume screening. These tools support—but do not replace—human decision-making. Final hiring decisions are always made by our Hiring team and HR team.

Company Overview : Join our amazing team and become a valued member of our Greenworks family.

📌 Bilingual Customer Success Agent - Contract (East Gwillimbury)
🏢 Greenworks Tools Canada
📍 East Gwillimbury