Work Term: Permanent

- Work Language: English

- Hours: 40 hours per week

- Education: Secondary (high) school graduation certificate

- Experience: Will train

- or equivalent experience

- Work setting :

- Urban area

- Retail/wholesale establishment/distribution centre

- Business

- Tasks :

- Answer written and oral inquiries

- Gather, research and prepare communications material

- Answer inquiries and provide information to customers

- Arrange for refunds and credits

- Issue receipts and other forms

- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

- Receive and log complaints

- Receive payments

- Sell merchandise

- Explain procedures, risks and benefits to clients

- Maintain and manage digital database

- Write and edit press releases, newsletter and communications materials





- Answer clients' inquiries and provide information

- Consult with clients after sale to provide ongoing support

- Computer and technology knowledge :

- Internet

- MS Excel

- MS Windows

- MS Word

- MS Office

- Quick Books

- Social Media

- Spreadsheet

- Google Drive

- MailChimp

- Shopify

- Zoho CRM

- Type of experience :

- Call centre

- Area of work experience :

- Marketing

- Transportation/travel information :

- Own transportation

- Employment terms options :

- Evening

- Morning

- Employment terms options :

- Day

- Weekend

- Financial benefits :

- Bonus

- Commission

- Other perks :

- Free parking available

- Team building opportunities

- Parking available

📌 Customer Information Service Representative - Retail (Scarborough)
🏢 Envirofilters
📍 Scarborough