Our customer-focused, web-based, utility-retailing company is now recruiting applicants to join our Customer Care Team in the position of Customer Service Representative .
POSITION
If you are detail-oriented, highly organized, and committed to delivering accurate and reliable service with a positive, solution-oriented mindset, please read on.
RESPONSIBILITIES
- Manage backend administrative tasks related to retail product plans and service enrollments.
- Resolve complex cases and ensure proper documentation within internal systems.
- Support process improvements to enhance operational efficiency.
- Provide frontline customer assistance when required.
- Use your natural ability to connect and build rapport with various customers and provide advice to help them meet their changing needs.
- Use your sales and customer care expertise to retain customer accounts by explaining and introducing existing clients to new product offerings.
REQUIREMENTS / QUALIFICATIONS
- High School Diploma with at least two (2) years of experience in customer care, sales, the utilities industry, or related fields.
- Post-secondary education preferred.
- Strong attention to detail and ability to manage high-volume tasks accurately.
- Excellent organizational and time-management skills.
- Proficient math skills with a focus on number facility and mathematical reasoning.
- Full qualified English proficiency, both written and verbal.
SKILLS
- Strong attention to detail and accuracy in high-volume tasks.
- Strong communication and interpersonal skills.
- Excellent active listening skills and professional telephone manners.
- Ability to explain and relate industry knowledge to customers in a friendly and engaging way.
- Excellent organizational and self-management skills.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and willing to learn and adapt to new technology and software as it emerges.
- Excellent decision-making, problem-solving, and critical thinking skills.
Pay: $50,000.00 per year
Benefits :
- Dental care
- Paid time off
Experience :
- Customer Care: 2 years (required)
Language :
- English (required)
Location :
- Calgary, AB T2G 0T3 (preferred)
Work Location: In person
📌 Customer Service Representative (Calgary)
🏢 Utility Network E Partners
📍 Calgary
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.