Job Details Description Main accountabilities include: - Leads a team of Passenger Service Agents - Ensure accuracy of all weight and balance requirements - Promptly handle all customer service complaints with a focus on positive resolution. - Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation. - Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies. - Assist customers with special needs and unaccompanied minors. - When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors. - Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. - Ensure the protected and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements - Required to attend the mandatory training imposed by the Company and Airlines as per job role.



- Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds. - Promote a professional image at all time and comply with company uniform standards - Leads by example. - Other duties as assigned. Qualifications and Experience: - Must be at least 18 years of age and legally able to work in Canada; - Must have high school diploma, GED or equivalent work experience; - Must be able to speak, read, and write in English; - Must complete and pass initial new hire classroom and on-the-job training - Valid G or G2 driver’s license with good driving record. - Must be able to hold and maintain all required airport security clearance - Reliability, our customer and your fellow employees rely on you - Must be available and flexible to work variable shifts including weekends and holidays; - Must be comfortable working in an airport environment - Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.

📌 Passenger Service Lead Montréal-pierre Elliott (Dorval)
🏢 Menzies Aviation
📍 Dorval