Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply.

Position: Customer Experience Specialist

Department: Customer Experience

Type: Part-Time - Permanent: Monday-Friday 10:00am to 2:00pm**

Why Work at RCT?

At RCT, your work has real impact. Every interaction is an opportunity to support individuals in the vulnerable sector and make a meaningful difference. We prioritize quality over quotas —this is not a sales environment. Instead, we focus on delivering accurate, compassionate, and high‑quality service. You’ll join an inclusive, diverse, and genuinely supportive team , led by management who truly value your well‑being and development.

We offer :

- A positive, people‑first culture
- Performance and recognition programs, service awards, and regular team events
- Paid, comprehensive training clear pathways for growth opportunities, including leveled progression and corresponding pay increases

Position Responsibilities :

- Respond to incoming inquiries and engage with customers in a friendly, professional, and empathetic manner
- Actively listen to customer concerns and provide clear, accurate information
- Accurately record, maintain, and update customer information in company systems




- Provide solutions and support aligned with company policies and service standards
- Collaborate with internal teams and key stakeholders to stay informed about current products, services, and policies
- Perform additional duties as assigned to support team and organizational goals

Position Qualifications :

- High school diploma or equivalent (GED)

- Minimum of 1 year of customer service experience :

- Strong English verbal and written communication skills

- French communication skills considered an asset

- Strong computer proficiency (ability to attach documents, work with multiple screens and tabs)

- Friendly, patient, empathetic, dependable, and self‑motivated

- Able to communicate professionally with clients and maintain accuracy when entering information

- Detail‑oriented, organized, and able to multitask in a fast‑paced environment

- Comfortable working both independently and as part of a collaborative team

- Must be availible to work Monday to Friday 10:00am to 2:00pm

- Rapid City Transportation_ o/b Autolux Ltd ._ has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 350 employees, with the main office located in Pickering, Ontario.

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- Indeed Tag: #INDCS_

📌 Customer Experience Specialist - Part-time (Pickering)
🏢 Autolux Ltd Rapid City Transport
📍 Pickering