General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.

At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we’re dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too!

The Opportunity

General Bank of Canada is looking for a temporary, full time Customer Service Representative to join as a key contributor with the Bank’s Customer Service team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.

Whether you're a recent graduate or looking to launch your career in Financial Services, this role is a great place to start. This is a full time, temporary position with the potential for extension or permanent opportunity within the Bank.

Position Responsibilities

- Assist customers quickly, efficiently,



and professionally with skill and manners while adhering to the service standards as per the Bank’s Service Level Agreement.
- Using exceptional communication skills, ask probing questions to get to the root cause of the customers issue and to answer effectively. Practice active listening, attentive and patient, while serving the customers with integrity and honesty.
- Maintain composure and tone of voice during challenging situations as well as the use of “positive language.”
- Ensure customer satisfaction by providing correct and helpful solutions, as well as escalating any critical customer issues and inquiries to the Team Lead or Manager.
- Following the end of the customer interaction, action customer requests as required, can include loan updates and amendments.
- Be the in-between between the Credit department and the Customer in the transfer process, follow up all necessary documents to complete Transfer as required.
- Capacity to control and “close” a call with confirmed customer satisfaction
- Additional duties as assigned.

What You Bring to the Table

Qualifications

- Previous customer service experience is required.
- A minimum high school diploma is required.
- Post-secondary education in the fields of administration/business, finance, or related work experience is an asset.
- Previous experience in bank administration is an asset.
- Intermediate skills in MS Office (Word, Excel, Outlook), technical computer knowledge is required

Position Details





- Employment Duration : 12 month term and/or 8 month term.
- Status : Temporary, full-time
- Workplace Model : In-Office
- Location : Edmonton, Alberta
- Working Conditions : Hours of work will range between 7:00AM and 5:00PM MT. Flexibility in scheduling will be required.
- Compensation : The salary range for this position is $39,206.25 to $53,043.75. Compensation is commensurate with qualifications.
- Posting Deadline : Posted until filled.

What GBC Brings to the Table

At General Bank of Canada, we offer more than just a paycheque. We provide the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits and a matched retirement savings plan program.

Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That's why we offer additional coverage for mental health practitioners and a dynamic employee assistance program.

As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:

- Generous paid time off to promote healthy work-life harmony.
- Collaborative work environment where your voice and opinions are valued.
- Exclusive employee perks which include discounts for various products and services.
- Beautiful downtown office location with an onsite gym and Edmonton’s best rooftop patio.
- Engaging social events each month, offering

📌 Customer Service Representative I (Temporary) (Edmonton)
🏢 General Bank of Canada
📍 Edmonton