Job description: Who are we? Burnbrae Farms is a sixth‑generation, Canadian, family‑owned company, operated today by the fourth generation of the Hudson family. We are proud to be one of Canada’s leading egg producers and processors, with farms, grading stations, and processing facilities across British Columbia, Alberta, Manitoba, Ontario, and Quebec. Working with more than 400 local independent egg farming families, we provide Canadians from coast to coast to coast with safe, nutritious, and affordable eggs and egg products. Across our operations, spanning 7 farms, 8 grading stations, 3 processing plants, and 2 distribution centres, we collect, grade, boil, cook, and ship eggs nationwide. Burnbrae Farms has built a strong, trusted consumer brand, offering a wide range of value‑added products including EGG Creations!, Simply Egg Whites, EGG Bakes!, EGG Bites!, and EGGS2go!. With a bright future and ambitious plans for continued growth, we proudly employ more than 1,700 dedicated team members across Canada. Job Details As a Customer Supply Chain Representative at Burnbrae Farms, you will be the first point of contact for our valued customers. You’ll play a vital role in delivering exceptional customer experiences by handling inquiries, processing orders, and resolving issues with professionalism and efficiency. This role requires excellent communication skills, attention to detail, and a passion for customer satisfaction. Position Title:



Bilingual Customer Service Rep Replacement or New Headcount: Replacement Term: Permanent, Full Time Work Mode: Onsite or Hybrid, depending on work location Reports to: Customer Supply Chain Manager Direct Reports: None Salary Range: $50,000-$52,000/year Bonus: Not Eligible Address: 3356 County Rd. 27, Lyn, ON K0E 1M0 Travel: Occasional travel for training. Language: English, bilingual English, French strongly preferred. JOB DUTIES & RESPONSIBILITIES: - Respond promptly to customer inquiries, providing accurate information about Burnbrae Farms products and services. - Process customer orders accurately and efficiently using internal systems (SAP, etc.). - Troubleshoot and resolve product or service issues by clarifying customer concerns and determining the best resolution. - Escalate complex issues to appropriate departments while ensuring follow-through. - Collaborate with sales, logistics, and marketing and operations teams to support customer needs and ensure timely delivery. - Educate customers on recent products, promotions, and policies where appropriate. QUALIFICATIONS: - High school diploma required; post-secondary education preferred. - 1-3 years of customer service or call center experience. - Strong verbal and written communication skills. - Proficient in Microsoft Office (Word, Excel, Outlook). - Familiarity with CRM systems like Salesforce or SAP is an asset. - Bilingual in English and French is a must due to regional responsibilities

📌 Bilingual Customer Service Representative (Mississauga)
🏢 Burnbrae Farms
📍 Mississauga