Posted Friday, March 20, 2026, 3:00 AM

Why work for the Town of Canmore : Our team is professional, fun, dedicated and passionate about work, the community and the endless opportunities for outdoor and indoor recreation in our magnificent Rocky Mountain environment. Our Customer Experience Agents support the community as part of an energetic and dedicated recreation team committed to promoting a high level of community wellness and exceptional customer service.

This is a casual position, which involves working shifts at any point during our operating hours. Evening and weekend availability are required.

Attributes : This job is perfect for someone who is a friendly, confident, team player with a proven dedication to providing exceptional customer service and a love of fitness and recreation! You will have the opportunity to further develop your strong communication and relationship building skills in this diverse position. In addition, you will have the ability to utilize your great attention to detail in cash handling, membership sales and completing a diversity of administrative tasks. You have a minimum of two years related experience in recreation, sales and/or customer service and minimum of a high school diploma. Post-secondary education in a related field such as recreation, kinesiology, physical education, business or sales is considered a solid asset! Current Standard First Aid, CPR/AED and WHMIS will help you to be successful in a busy recreation facility! We look forward to hearing from you!

Education & Certifications :

- Post-secondary education in a related field such as Recreation, Hospitality and Tourism Kinesiology, Physical Education - asset :

- Current Intermediate First Aid (Standard First Aid) and CPR Certification, including AED - required

Abilities & Experience :

- Minimum of two years’ experience in front line customer service in recreation, hospitality, or another similar field - asset :





- Experience in programming and/or membership sales - asset :

- Demonstrated ability to work effectively both independently and as part of a team - required :

- Able to manage a high volume of customer comments, inquiries, and requests (works well under pressure) while creating and maintaining a fun workplace - required :

- Intermediate level of computer skills in Microsoft Office programs, particularly Outlook, Word, and Excel - required :

- Strong written and verbal communication skills - required :

- Previous experience with recreation management and facility booking software - asset :

- Able to work a variety of shift times and hours including evenings and weekends as required

Salary & Benefits :

- Pay Rate - $23.72 per hour
- This is a casual - Minimum of 12 hours per month is required
- Personal development & learning opportunities
- Positive work culture
- Work-Life Balance

Closing Date for Applications : This posting will remain open until filled.

How to Apply : To apply, please combine your cover letter and resume into a single document (PDF or Word) To help us learn more about you, in your cover letter please clearly detail the following:

- Why do you want to work with us as a Customer Experience Agent?
- What skills, experience and (most importantly!) attitude will you bring to enhance the team and enrich our community.
- Your level of familiarity with Canmore and our facilities at Elevation Place.

The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.

Job Details

- Job Family
- Operations
- Pay Type
- Hourly
- Employment Indicator
- Operational
- Hiring Rate
- 23.72 CAD
- 700 Railway Ave, Canmore, AB T1W 2H4, Canada

📌 Customer Experience Agent - Casual (Canmore)
🏢 The Town of Canmore
📍 Canmore