Company description

The Home Building Centre Lakefield is a retail location for all building materials, lumber, home improvement materials & custom build packages

Job description

We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities :

- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services

Qualifications:

- Previous experience in customer service, sales, or other related fields is required
- Ability to put together estimations and/or material lists for building supplies
- Ability to build rapport with clients




- Ability to prioritize and multitask
- Positive and skilled demeanor
- Excellent written and verbal communication skills

Job Types : Full-time, Permanent

Benefits :

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Day range:

- Holidays
- Weekend availability

Shift:

- 8 hour shift
- Day shift

COVID-19 considerations: All customers and employees are encouraged to maintain social distancing, curbside pickup available, common surfaces are sanitized regularly.

Experience :

- Hardware & Lumber Retail: 2 years (preferred)
- customer service: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: One location

📌 Customer Service Associate (Lakefield)
🏢 Home Building Centre Lakefield
📍 Lakefield