Position Summary : The Customer Service Representative will report to the Customer Service Manager and be responsible for processing customer orders, providing stock availability, pricing information, establishing processes, offer recommendations to meet and exceed customer expectations while maintaining the company values.

Duties & Responsibilities :

- Process sales orders received
- Ensure customer inquiries are answered in a courteous professional manner and resolved in a timely fashion
- Manage orders as assigned including, order entry, monitoring of order status, resolving exceptions and interacting with other departments to meet customer order requests
- Handle customer inquiries about pricing, promotions, availabilities, delivery and products
- Investigate, problem solve and follow up on customer or service issues such as order changes, overages, shortages, damaged goods claims, deductions, late deliveries or other non-conformance issues
- Setup current customer accounts
- Review and process credit/debit notes and follow up with relevant departments
- Ensure adherence of customers to Condition of Sales
- Maintain filing system of customer orders, packing slips and invoices




- Communicate effectively and professionally with a wide range of individuals across all levels of the organization and external clients
- Attend trade shows or customer events as required
- Other duties as assigned

Qualifications :

- Post-secondary diploma or degree
- 3 years of customer service experience
- Bilingual
- Strong MS office skills (Excel, Word, Outlook, PowerPoint)
- Professional, organized and ability to multitask
- Excellent customer service, interpersonal and communication skills
- Attention to detail and problem solving skills
- Flexible and willing with a “can do” attitude
- Ability to take initiative and work independently as well as in a team environment
- Ability to work well under pressure and consistently meet deadlines
- Must provide a high level of customer service to internal and external clients
- Ability to exercise tact, judgement and discretion
- Manufacturing experience is an asset
- Bilingual-English and French (written and spoken)

Job Types : Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits :

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Language :

- French (required)

Work Location: In person

📌 Bilingual Customer Service Representative (Mississauga)
🏢 dahl Valve
📍 Mississauga