Financial Services

- Thunder Bay
- Full-time
- Contract

Overview : Under the general direction and guidance of the Accounts Receivable Team Lead & Graduate Officer, the incumbent will provide front line customer service to students, faculty, staff, and the public, serve in a key role for collection of receivables, and provide general support to all other areas of Accounts Receivable. The following is a brief outline of the duties and qualifications of the position. A job fact sheet detailing the required duties is available in the Office of Human Resources.

Responsibilities :

- Communicate information pertaining to University policies, academic fees, payment/refund dates to those requesting information;
- Maintain the confidentiality of student financial records as defined in the Confidentiality Policy - Student Records;
- Receive and process payments and deposits for student, sponsor, and miscellaneous accounts through web-based portals and in-person transactions.
- Manage daily registration billing and associated invoicing for student accounts;
- Conduct continuous review and reconciliation of student accounts, making necessary adjustments;
- Review and verify account credit balances and process refund requests in accordance with established procedures;
- Record and maintain comments on the student electronic file;
- Various data entry, invoicing, and cash reconciliation;
- Answer questions about and analyze,



T2202 Tuition and Enrolment Certificates and T4As;
- Provide support and back-up for other Accounts Receivable positions
- Other related duties as required.

Qualifications :

- Post-secondary education in Accounting or 2-3 years related accounts receivable experience;
- Excellent communication and interpersonal skills;
- Ability to work independently with mínimal supervision;
- Ability to interact with students, staff, general public and outside organizations exercising tact, judgment and independence;
- Experience with computerized accounting systems and various office programs including Microsoft Office, primarily Excel;
- Ability to work with constant interruption and in stressful situations during peak periods while maintaining preset deadlines;
- Working knowledge of Datatel/Colleague system;
- Detail oriented with strong organizational skills;
- Familiarity with the Occupational Health & Safety Act, its regulations and other health and safety related legislation and standards.

Working Conditions

- Office environment

- Perks Information- Why LakeheadApplication Deadline: Thursday, April 30, 2026 - 11:59pmSalary: Level 7: 48,521.20 - 57,348.20Contact Information: Reference Number: COPE-26-05- Application Deadline:

- Thursday, April 30, 2026 - 11:59pm

- Salary:

- Level 7: 48,521.20 - 57,348.20

- Yes, eligible for benefits

- Contact Information:

- Reference Number:

- COPE-26-05

📌 Customer Service & Collections Associate (Thunder Bay)
🏢 Lakehead University
📍 Thunder Bay