ABOUT US The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth. The “Values, We Live By” are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play balance. We are an organization that cares, an organization that is committed to our city and committed to you. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things. THE OPPORTUNITY This position provides high-level administrative, customer service, and operational support to the Community Social Development (CSD) department. The Office Coordinator often serves as the first point of contact for residents, clients, and community partners, ensuring smooth day-to-day operations at the front desk and supporting a variety of departmental programs, initiatives, and internal processes. This position reports to the Supervisor of Strategic Initiatives. This is a temporary, casual position with the Community Social Development department. The hours of work will vary week to week. The hourly wage for this position is: $31.56/hr - $37.51/hr RESPONSIBILITIES 1. Customer Service - Welcome and direct residents, clients, and community partners. - Respond to general inquiries, providing information about City and community programs and services. - Ask clarifying questions to understand resident needs and refer to the appropriate internal resource. - Schedule, reschedule, and provide reminders for appointments. - Complete program registrations in ActiveNet and process refunds.



- Represent the department at Customer Experience Meetings. - Provide support for public use computers, including sign-in/out, waiver collection, and user monitoring. 2. Administrative Support - Maintain and restock the reception area and resource materials. - Handle incoming and outgoing mail, interoffice deliveries, and document distribution. - Maintain internal print and digital materials as requested (brochures, posters, TV content, website updates). - Produce agendas, meeting reminders, and summaries (e.g., for DLT and CSD Team meetings). - Provide support for the development of annual reports (e.g., FCSS, Parkland County, Social Impact Report). - Support staff Visa processes, invoice entry (Papersave), and office supply management. - Assist with formatting preparation and of all public-facing documents including City grants. 3. Operational Support - Open and close the CSD office daily; act as primary contact for facility-related issues. - Schedule internal meeting rooms and manage community engagement space bookings. - Submit service requests via Cartegraph or IS as needed. - Distribute and manage swipe cards for staff, volunteers, and students. - Support onboarding of recent staff, volunteers, and students, including workspace setup and sign-in tools. - Act as the Department Records Coordinator and back-up as needed. - Manage updates to department files, track outcome data, and upload information to internal systems (e.g., FCSS tool,



NewOrg). 4. Program Support - Provide administrative and logístical support to a variety of departmental programs, including tasks such as data entry, client follow-up, and coordination of program materials and communications. - Screen residents and complete intake processes for programs such as the Community Volunteer Income Tax Program and Home Support. - Support the Strategic and Operational Support unit in the delivery of programs, including coordinating and assisting volunteers. - Provide administrative and technical support related to volunteer scheduling, use of Better Impact, and training processes. - Assist with departmental safety coordination, including safety inspections, maintaining safety documentation, and supporting follow-up on safety-related action items. 5. Other Duties - Understand and adhere to City policies, procedures and standards, whether written or implied, as amended from time to time. - Contribute to a positive safety culture by always acting in a safe manner and complying with City safety policies and procedures for staff and contractors. - Act as a steward of the City's Corporate Culture by following the “Values, We Live By”. - All employees shall act in a safe manner at all times and will report any unsafe conditions, procedures or acts for the benefit of the City. Continual adherence to the City Safety Policy is mandatory. - Employees are expected to stay current on WHMIS and other safety-related procedures. - Perform other job-related duties as assigned. QUALIFICATIONS Required Qualifications: - Post-secondary diploma or certificate in Office Administration or a related field, or an equivalent combination of education and experience. - Minimum of two (2) yea

📌 Office Coordinator (Spruce Grove)
🏢 The City of Spruce Grove
📍 Spruce Grove