Compensation Pay Range: $25.26-$31.04 Job Description: Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers - all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. - Patient registration in Cadence (Epic Hyperspace)



in accordance with EMPI registration standards - Scan referrals into Epic with appropriate naming convention - Create new patient profiles in EPIC - Train clerical staff to clinics and on Epic - Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety. - Perform work in accordance with CHEO privacy and confidentiality policies. - Coordinates, under the direction of the Clinical Manager or delegate, the non-nursing functions of the unit - Performs receptionist duties, in directing visitors and maintaining Hospital communication systems. - Maintains patient charts and other records. - Ensures that patient identification and demographic data is accurate, i.e. tags and room numbers on beds, doors, kardex, ID bands and addressograph plaque coincide. - Performs data entry of patient completed questionnaires. - Maintains patient information logs and coordinates rounds sheets. - Liaises with Housekeeping and Physical Plant and arranges for maintenance of equipment and appliances. - Receives all incoming mail and distributes accordingly. - Participates in continuous improvement activities. - Other related duties as determined by unit demands, and/or as requested by Clinical Manager or delegate QUALIFICATIONS - Criminal Record Check (Essential)



- Secondary School Graduation Diploma (Essential) - Bilingualism (English/French) (Essential) - Approximately 6 months of related experience (Essential) - Knowledge of computer software (Epic, Sunrise, Outlook) (Essential) - Experience working in a clinical workplace live on Epic Ambulatory (preferred) - Experience in patient registration using Cadence (Epic) (preferred) - Experience in creating, editing, scanning and scheduling referrals (preferred) - Experience in managing order work queues (preferred) - Experience in patient check outs including follow ups and recall management (preferred) - Experience using in basket communication in Epic (preferred) - Ability to ensure timely completion of tasks by adjusting priorities as required (Essential) - Ability to adapt to changes to meet organizational requirements (Essential) - Communicate effectively and concisely, both orally and in writing (Essential) - Deal effectively with internal and external customers (Essential) - Please note you will be represented by the Laborers International Union of North America (LiUNA). Should you require accommodation during any phase in the recruitment process, please contact Human Resources at - All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presenta

📌 Patient Service Clerk, Mental Health - Permanent Casual / Commis Des Services Aux Patients, Santé Mentale - Poste Permanent Occasionnel (Ottawa)
🏢 CHEO
📍 Ottawa