Position: Office Manager

Location: Pickering, On

Type: Full-Time

We are seeking a driven, results-oriented Office Manager to lead our multidisciplinary clinic with a solid focus on sales growth, team training, leadership excellence, and exceptional customer service.

This is a high-accountability role for someone who thrives on hitting targets, building systems, and developing high-performing teams.

Core Responsibilities

Sales & Target Achievement

- Establish and hit monthly revenue and booking targets
- Track and improve KPIs
- Strengthen front desk sales performance and phone conversions
- Implement strategies, contests, and accountability measures
- Analyze clinic metrics and take corrective action

You must be comfortable working with numbers and driving measurable growth.

Training & Performance Systems

- Develop and implement structured onboarding and ongoing training
- Train reception on sales conversations, objection handling, and follow-up systems
- Ensure staff productivity and performance during downtime
- Run effective staff meetings focused on growth and accountability

This role is responsible for elevating performance — not maintaining status quo.

Leadership & Ownership

- Lead by example in punctuality, professionalism, and dependability
- Take ownership of operational challenges and implement long-term solutions
- Reduce after-hours issues by equipping and training the team effectively
- Maintain strong leadership presence during high-pressure situations

Customer Service Excellence

- Ensure exceptional patient experience at every interaction




- Monitor follow-ups and retention systems
- Address concerns proactively and professionally
- Build systems that exceed patient expectations

Additional Duties

- Oversee day-to-day clinic operations
- Manage booking, billing (Insurance/MVA/WSIB), payroll, and reporting
- Monitor clinic, reception, and personal KPIs
- Implement marketing initiatives and vendor coordination
- Ensure policies, procedures, and office standards are maintained

Minimal routine reception coverage — primary focus is leadership and growth.

Qualifications

- 2-5 years management and/or sales experience
- Proven ability to hit targets
- Strong leadership and team development skills
- Excellent communication and customer service skills
- Highly organized, independent, and solution-oriented
- Calm under pressure and decisive

Compensation & Schedule

- 35-40 hours/week
- Evening and occasional weekend availability
- $48,000-$52,000/year
- Performance-based incentives
- Opportunity for advancement

How to Apply : To demonstrate attention to detail, please include four asterisks (**) in your cover letter along with the phrase “Attention to Apex Management.”

Applications that do not follow this instruction will not be considered.

Pay: $48,000.00-$52,000.00 per year

Ability to commute/relocate:

- Pickering, ON L1V 1C3: reliably commute or plan to relocate before starting work (preferred)

Education :

- DCS / DEC (preferred)

Language :

- English (preferred)

Location :

- Pickering, ON L1V 1C3 (preferred)

Work Location: In person

📌 Office Manager (Pickering)
🏢 Multidisciplinary Clinic
📍 Pickering