Bilingual Front Desk Receptionist - Full-Time Overview We are seeking a friendly, skilled, and organized Bilingual Front Desk Receptionist to join our team on a full-time basis. As the first point of contact for residents, families, guests, and visitors, you will play an important role in creating a welcoming and hospitable environment. This position requires fluency in both English and French, excellent communication and organizational skills, and a genuine commitment to providing exceptional service within a seniors’ retirement living community. Duties - Greet residents, families, guests, and visitors in a warm and courteous manner. - Answer and direct telephone calls, take accurate messages, and respond promptly to inquiries in both English and French. - Coordinate and maintain resident bookings, appointments, and reservations for community services, amenities, transportation, activities, and other needs. - Confirm booking details and communicate scheduling updates or changes to residents and the appropriate departments. - Monitor entry and exit activity to help maintain a secure and welcoming environment. - Provide information and assistance to residents and guests while supporting a high standard of hospitality. - Maintain the cleanliness, organization, and professional presentation of the front desk and lobby areas. - Assist with scheduling, filing, recordkeeping,



and other general administrative duties. - Communicate effectively with all departments to coordinate and respond to resident and guest needs. - Receive and distribute mail, deliveries, and other correspondence as required. - Support emergency response and safety procedures in accordance with company policies. - Perform other related duties as assigned. Qualifications and Skills - Fluency in both English and French, including strong verbal and written communication skills, is required. - Strong interpersonal skills and a friendly, professional manner, both in person and over the telephone. - Excellent customer service skills with a focus on hospitality and resident satisfaction. - Strong organizational and scheduling abilities, with careful attention to detail. - Ability to manage multiple priorities and remain calm and professional in a busy workplace. - Dependable, punctual, and able to work effectively both independently and as part of a team. - Previous experience in reception, administration, hospitality, or senior living is considered an asset; training will be provided. Join our team and become part of a warm, resident-focused community where your professionalism, organization, and care make a meaningful difference every day. Pay: From $20.50 per hour Work Location: In person

📌 Bilingual Front Desk Receptionist - Full-time (Gloucester)
🏢 Stonemont Retirement Lifestyle
📍 Gloucester