Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High School Diploma or GED required
Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
General business skills such as typing; data entry and review; and use of phone, copier, and fax
Customer service skills necessary to effectively and professionally respond to requests
Time management, organizational and multi-tasking skills necessary to work in a quick-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
GRADE: 82
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Educational Requirements
High school diploma/equivalent
Related Experience Requirements
Minimum number of years required for entry to this job
One (1) year current Courier experience
Other specific mandatory experience requirements - (preferred)
Personal Development Stream of Excel
Technical Skill Requirements
Solid knowledge of the following: Must possess a valid drivers licence and have a good driving record.
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
Remains current with training in BP and defensive driver / process updates.
Good understanding of FedEx products, features of service, general operations.
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
Ability to prioritize and delegate in a time-sensitive manner.
Interpersonal Skill Requirements
Demonstrated excellent interpersonal, customer relations and communication skills.
Good analytical, problem solving, prioritization and organization skills
Team player
Preferred Qualifications :Job posting date: 02//20/2025; Job posting end date: 02/27/2026 at 3PM local time