Lead with Purpose. Serve Your Community. Grow with a Team That Has Your Back!

Voyago is hiring a agile and highly effective Operations Manager for our new Student Transportation expansion in Kingston

At Voyago, we’re Driven to Care and Safety First Focused! That means delivering secure, reliable, uninterrupted** transportation that families can count on — and supporting our leaders with the strong teams they deserve.

This role is ideal for a results-driven Manager who thrives in a start-up environment and is excited to help bring a new operation to life—supported every step of the way by Voyago’s proven processes, tools, and expertise. You’ll play a key leadership role in building a strong team and operational foundation while working alongside dedicated recruitment support. If you’re passionate about leading people, serving your community, and growing your career with a company committed to leadership development, this is the opportunity for you.

Your Role : Reporting to the VP of Student Transportation, your focus moves beyond day-to-day problem-solving and toward driving long-term success As the Operations Manager, you’re the leader who sets direction, strengthens partnerships, and inspires the team who handles the day-to-day. With dedicated dispatch, routing, training, safety, and operations support, you’re backed by experts who help you deliver exceptional service across every route, every day. This role serves as a key contact for management in major accounts, requiring exceptional diplomacy and tact.

Why You’ll Love This Role

- You lead — your team executes. You provide vision, not constant troubleshooting.
- You’re surrounded by experts. Dedicated teams for dispatch, routing, safety, training, and customer support work with you every day.
- Your work matters.



You directly support students, families, and school communities.
- Career growth is built in. We invest heavily in leadership training and long-term development.
- A meaningful mission. You help deliver trusted service without interruption — a commitment we take seriously.

Key Responsibilities

Service Delivery & Team Leadership

- Lead and coach staff, ensuring reliable, on-time service across all routes while fostering a Safety-First culture.
- Collaborate with dispatch, routing, and safety teams to manage daily operations, including school-year startup/shutdown, route adjustments, and real-time problem management.
- Guide your team to resolve parent, school, and stakeholder concerns while maintaining strong relationships with school boards, principals, consortium partners, and the community.
- Support driver development, including onboarding, training, coaching, ride-alongs, performance evaluations, safety meetings, and addressing attendance or disciplinary matters.
- Ensure all operational processes comply with company policies, regulatory standards, and safety regulations.

Recruitment, Onboarding & Start-Up Support

- Partner with the Talent Acquisition Specialist to attract, hire, and onboard new staff to meet high-volume staffing needs for the start-up division.
- Oversee new hire integration and maintain connections throughout onboarding to ensure a successful launch.




- Collaborate with Operations, Training, and Marketing teams to develop innovative recruitment strategies, including job postings and social media campaigns, to support staffing goals.

Route Strategy, Efficiency & Fleet Oversight

- Maintain optimized routes and ensure operational efficiency through collaboration with routing specialists and review of performance dashboards.
- Manage fleet and maintenance oversight, responding to collisions, breakdowns, emergencies, and incidents with thorough documentation and follow-up.
- Assist in capital planning for fleet replacement, facility needs, and budget oversight to ensure financial accountability.

Reporting & Analytics

- Track, monitor, and report Key Performance Indicators (KPIs), emphasizing uninterrupted service and customer satisfaction.
- Provide timely and accurate reporting to senior leadership and support data-driven decision-making.
- Conduct regular audits, safety inspections, and incident evaluations to ensure continuous improvement and compliance.

Finance & Budget Accountability

- Monitor expenditures and oversee the divisional budget to ensure all costs align with approved budgets.

- Administer payroll processes.

- Monitor and control divisional costs:

- Understand the division's budget, monthly forecasts, and variances, working closely with Finance.

- Assist in capital planning (fleet age, replacement timelines, facility necessities).

- Track charter revenue to ensure targets are met.

Requirements : Your Profile :

- Strong decision-making skills — able to guide your team through challenges while keeping service uninterrupted
- Customer and community-focused mindset — committed to building positive relationships w

📌 Operations Manager, Student Transportation, Kingston
🏢 Voyago
📍 Kingston