At Gilead Sciences Canada Inc. we take pride in being recognized as one of Greater Toronto’s Top Employer 2024. Click here to find out why Gilead Sciences Canada is a top employer!

Chez Gilead Sciences Canada Inc., nous sommes fiers d’être reconnus comme l’un des meilleurs employeurs du Grand Toronto pour 2024. Cliquez ici pour en savoir plus sur les raisons de notre succès.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

We have and exciting prospect in our Mississauga location within our Canadian affiliate: Business Operations Manager Role

The Business Operations Manager will report to the Director of Analytics & Insights and be a core member of the broader Commercial Operations team.

Essential Duties and Job Functions :



The responsibilities include and are not limited to:

- Collaborate with business stakeholders to solve problem day to day issues within Veeva and Veeva Events Management
- Lead the creation of bi-annual target lists for all field force users - end to end including information gathering, system updates, template updates, training, consolidation and loading into Veeva. Thereafter maintenance of these lists to ensure accuracy.
- Ongoing data management and hygiene, creation of new users, new territory alignments, promotional tools, key messages and objections
- Training of new users
- Weekly “Office Hours” with the field team to efficiently problem solve
- Maintenance of the local ticketing system - ensuring all issues are timeously solved
- Stay updated with the latest CRM features, best practices, and industry trends to ensure the team is leveraging the most effective tools and techniques
- Business Process Owner for Veeva Vault Promomats
- Act as the local business lead for Veeva Events Management (VEM), including event configuration, user support, compliance oversight, and coordination with global teams for enhancements and issue resolution.
- Work closely with Global Data & IT teams

To ensure data integrity and accuracy

Support new data ingestion and improvements necessary to meet end user needs

Participate in data/code reviews and provide constructive feedback to maintain high-quality standards





- Support data ingestion where necessary while working to minimize human interaction through Tableau Prep, AI or other innovative solutions.
- Maintenance of any related processes in terms of integration of IQVIA datasets into our local CRM ecosystem
- Management of our clinical database reporting - consolidate and build reports where possible and work closely with internal stakeholders to ultimately automate this process as much as possible
- Partner with Commercial, Marketing, and Digital teams to support the design and delivery of omnichannel campaigns using CRM data and segmentation logic.
- Customer support POC for customer access/technical requests emanating from our customer portal
- Support local pilots of AI-enabled tools and automation initiatives that enhance CRM efficiency, data quality, or field force effectiveness.

Knowledge, Experience and Skills :

- An undergraduate or graduate degree in a relevant quantitative discipline (computer science, statistics, mathematics, engineering etc.);
- 4+ years applied experience in business intelligence
- A self-starter with high motivation, proactive problem-solving skills and thrives in complex and ambiguous situations
- Broad and proven experience in Salesforce/Veeva development. Especially in supporting Commercial teams in metric measurement and designs that support deep analysis.
- A Veeva/Salesforce certification is an advantage
- Project Management & Presentation: PowerPoint
- Proficiency with data visualization and data storytelling
- Experience in Tableau Prep, Snowflake and Starburst beneficial
- Experience with IQVIA related datasets is an advantage- Experience training and supporting field teams and internal stakeholders on CRM tools

📌 Manager, Business Operations (Mississauga)
🏢 Gilead Sciences
📍 Mississauga