The primary duties of the Logistics Manager is to ensure that all outgoing orders are fulfilled and delivered with exceptional service, accuracy, quality and speed. They are responsible for managing the delivery team, install team, routing trucks/deliveries, creating, maintaining and enforcing delivery/installation, procedures, hiring, onboarding and training of new delivery/install staff. They are responsible for maintenance of all vehicles in the Keyesbury fleet. The duties and responsibilities of the Logistics manager are broken down as follows: Deliveries :
- Routing of delivery trucks/stops in keeping with maximum efficiency, fuel economy and profitability
- Ensure that the capacity of loads are balanced between maximum capacity and load management
- Ensuring that all trucks are loaded (morning of, or night before) quickly and efficiently with all products on board according to the manifest
- Ensure that trucks are loaded accurately and in the correct order based on the planned delivery routes
- Ensure that priority or re-deliveries are given appropriate weight when planning routes
- Ensuring that trucks leave the yard early enough that all scheduled deliveries can be completed
- Ensure that all trucks are unloaded at the end of each day
- Picking product for next day delivery
- Tagging product for next day delivery
- Staging product for next day delivery
- Ensure that all delivery paperwork is completed, checked for accuracy and handed in to the Order Desk Manager by delivery team:
- Driver log sheets
- Circuit/Spoke notes and photos
- Completion Slips
- Ensure that the Master Delivery Tracking Form is filled in each day (O:/ Drive)
- Act as a troubleshooting contact for all delivery teams throughout the day
- Provide solutions to delivery team for fleet/vehicle issues while on the road
- Ensure that any special instructions for specific deliveries/projects are relayed to the delivery team clearly and concisely
- Ensure that any RA or RMA product are placed in the triage area and clearly labeled and packaged with the correct paperwork attached
- Be available to fill in as a delivery team member when required
Delivery Team Management/HR
The Logistics Manager is responsible for managing all aspects of the delivery and install team staff members. This includes but is not limited to:
- Staff level evaluations/recommendations
- Onboarding new staff
- Training current staff
- Coaching and training existing staff
- Creating and maintaining a set of procedures for delivery/install teams
- Providing a positive and productive work environment for the delivery and install team
- Creating a “team” mentality amongst the delivery and install staff
- Helping to Create a “team” mentality between the delivery/install staff and the sales/admin/management staff
- Providing delivery and install staff with a safe and positive space to voice their concerns
- Using data from the Master Delivery Sheet have one-on-one coaching sessions with individual team members to improve performance
- Provide correctional measures for delivery and install staff where required
- Enrollment of qualified delivery staff onto the incentive program
- Measure delivery team staff individual performance and KPI’s to determine whether incentive program benefits are achieved/earned for each pay period
- In conjunction with the Warehouse Manager, submit approved staff hours to accounting through the Quickbooks/Workforce app
- Be available to all delivery/install staff to answer work related questions
Fleet Management
- Ensure Delivery team members are performing circle checks each morning and keeping track of oil, fuel and fluid levels
- Ensure that all vehicles are regularly inspected and flagged for any needed repairs
- Provide Management/Ownership with no less than 3 quotes for any vehicle repairs
- Ensure that all received quotes for repair work are reasonable and necessary
- Once a quote for repair has been approved, ensure that the repair is executed in a timely manner
- Follow up as often as necessary with suppliers/mechanics to ensure that repair timelines are adhered to
- Create and maintain a log of any/all repairs made to each vehicle
- Ensure the following documents are always current and readily available:
- Licensing/Ownership
- Leases
- CVOR
- Safety
- Insurance
Job Types : Full-time, Permanent
Pay: $49,000.00-$55,000.00 per year
Benefits :
- Extended health care
- On-site parking
- Paid time off
- Store discount
Application question(s):
- Do you Live within 40 Km of Carleton Place, Ontario