Company Background

Carlsberg Canada Inc. (CCI) is the Canadian division of Carlsberg Breweries, the world’s third-largest brewer. With about 300 employees at our Oakville head office, Waterloo brewery and across Canada, we proudly brew, distribute, and commercialize Carlsberg products nationwide including Carlsberg, 1664, Landshark, Waterloo Brewing, Somersby, Laker, Garage and Seagram RTDs. Our brewery also proudly works with a variety of co-manufacturing partnerships thanks to our amazing quality standards and operational excellence.

At Carlsberg, no matter your role or function, we are driven not only by what we deliver but also by how we work together—this is our Growth Culture. Built on five core principles, our Growth Culture guides the way we work, innovate, and lead, ensuring we continue Brewing for a Better Today and Tomorrow.

Role overview

The Customer Supply Chain Specialist for Beyond Ontario is an intermediate-level position and is responsible for distribution to multiple provinces across Canada. The job incorporates monitoring and analysing 3rd party warehouse inventories, creating replenishment POs and transfer orders, and reporting forecasting and inventory updates to internal and external stakeholders. Supports inventory control management, minimizes out of stocks and obsolescence. Owns the relationships with internal and external stakeholders.

What you’ll be doing

Customer Order Management

- Manage end-to-end order processing for assigned customers (order entry, confirmation, changes, cancellations).
- Create POs, SOs, Transfer orders, disposal forms and accurately fill out and submit appropriate forms for interprovincial transfers.
- Validate product availability, delivery dates, and constraints in collaboration with Planning, Logistics & Warehousing.




- Monitor national 3rd party warehouse inventory levels, demand trends, and shipment forecasts to ensure optimal level of stock to support commercial organization at lowest cost possible.
- Monitor daily order flow and ensure on-time, in-full (OTIF) delivery performance.
- Support current customer setup and master data accuracy.

Customer Communication & Support

- Act as the primary point of contact for customer inquiries related to orders, delivery, product information, documentation, and service quality.
- Proactively communicate delivery changes, delays, or product shortages.
- Build and maintain strong relationships with customers and internal teams to enhance service levels.
- Issue Resolution & Service Recovery
- Investigate and resolve customer complaints (delivery discrepancies, quality issues, credit requests, transport problems).
- Verify and ensure accuracy of POs and PO confirmations from the source points; flag any discrepancies and provide corrective measures.
- Escalate complex cases to the Head of Logistics or other functions when required.
- Document cases and ensure proper closure following Carlsberg’s service standards.

Collaboration & Cross Functional Alignment

- Work closely with Logistics, Warehouse, Transport, Planning, Sales, and Finance to secure seamless order fulfilment.
- Provide weekly updates to commercial teams on the status of the current and inbound stock as well as any upcoming stock risks.




- Participate in daily / weekly service performance reviews.
- Support Service Level KPIs, root cause analysis, and continuous improvement initiatives.
- Participate in annual inventory counts and support ongoing inventory management best practices

Systems & Reporting

- Operate ERP/WMS/CRM systems (e.g., SAP, Navision, MS Dynamics, Carlsberg tools).
- Maintain accurate system transactions and documentation.
- Produce service performance reports, order tracking, delivery status, and issue logs as needed.

What We’re Looking For

- Bachelor of Science, Business Administration, or Commerce with a strong focus on supply chain management Is preferred
- Must have 3+ years’ experience in Inventory Management/Logistics, preferably in a manufacturing environment.
- Understanding of logistics, ordertocash, and distribution processes.
- Strong knowledge of Microsoft Office (Excel).
- Understanding of base principals of ERP systems.
- Keen attention to detail.
- Strong communication and writing skills.
- Ability to build and maintain relationships with internal and external stakeholders.
- Ability to learn fast and independently.
- Commitment to Carlsberg values: Customer/Consumer Focus, Driving for Results, Collaboration, Integrity.

What You Can Expect

We’re asking for a lot, but you’ll be well-rewarded with:

- Continuous learning: Support from mentors and formal training programs
- The potential to develop your career, also internationally.
- A truly purpose-driven company with an ambitious strategy
- An informal and social work culture with passionate colleagues

Pay: $60,000.00-$70,000.00 per year

Benefits :

- Company events
- Dental care
- Disability insurance
- Employee assistance

📌 Customer Supply Chain Specialist (Kitchener)
🏢 CARLSBERG CANADA
📍 Kitchener