Job Details

Location and Work Schedule :

- Full-time, Monday to Friday
- Shift details: 10:00 AM to 6:00 PM EST (potential flexibility after 6 months of continued employment)
- In office, downtown Toronto
- Occasional travel within Canada may be required (less than 10% of workdays per year)

Compensation Details :

- Annual Salary Range: $55,000.00 - $75,000.00 (less applicable deductions)
- Salary is determined based on experience and qualifications
- Eligible annual discretionary performance bonus
- 2 weeks vacation, 3 paid personal/sick days, and statutory holidays provided

AI Use :

- The only AI being used in the recruiting process is the AI features that are automatically utilized in the LinkedIn job posting function.

Vacancy :

- This vacancy for is a permanent, full-time position.
- This posting is for an existing vacancy.

About the Role : The Operations Associate at FastBTCatm plays a critical role in supporting the deployment, relocation, and servicing of our nationwide network of Bitcoin ATMs. Based in person at our downtown Toronto location (530 Adelaide St W), this role reports directly to the Warehouse and Logistics Manager and works closely with field installers, merchants, and internal technical staff. This is a highly practical, logistics-driven role focused on coordinating day-to-day operational execution. You’ll be responsible for managing schedules, supporting on-site deployments, coordinating shipping and receiving, and handling insurance claims related to damaged equipment. This role involves proactive and professional communication with external parties such as merchants, technicians, and logistics providers.

Core Responsibilities

Preparation, Deployment & Installation Coordination

- Prepare ATMs so they are ready to be deployed.




- Schedule and coordinate ATM installations, removals, and relocations across Canada
- Communicate with merchants, installers, and internal stakeholders to ensure all parties are aligned.
- Track installation timelines and follow up to ensure on-time completion.

Shipping & Logistics Support

- Coordinate shipping and receiving of ATM hardware and components using Canada Post, DHL, and other carriers, ensuring timely and secure delivery of critical equipment and ATMs to support uninterrupted operations.
- Prepare shipments, ensure proper documentation, and track deliveries, maintaining visibility over inventory movement and proactively addressing any issues to keep projects on schedule.
- File shipping insurance claims and replacement requests when equipment is damaged or lost, minimizing financial loss and ensuring swift resolution to avoid operational downtime.
- Maintain organized records of all shipments, receipts, and associated documentation ensuring accurate tracking and reporting.

Field & Vendor Liaison

- Respond to field reports of damaged or malfunctioning equipment ensuring quick resolution to minimize downtime and keep services running smoothly for merchants.
- Arrange for replacements, on-site technician visits, or shipping solutions as needed.
- Communicate clearly and professionally with third-party service providers ensuring accurate information, timely support, and strong relationships.

Administrative Support





- Assist the Warehouse and Logistics Manager with vendor communication, documentation, and task tracking helping maintain smooth operations.
- Maintain accurate records of deployments, inventory movements, and shipping activity keeping operations organized and efficient.
- Ensure clear handoffs between field and warehouse operations maintaining smooth workflows and avoiding disruptions.

Other duties as required.

Job Requirements :

- High school diploma required.
- An undergraduate degree in a relevant discipline with 1+ year of relevant work experience, or;
- 3+ years of relevant work experience and a high school diploma
- Strong logístical coordination and task tracking skills.
- Comfortable using modern computer systems such as Google Sheets and Slack.
- Excellent verbal and written communication skills.
- Highly organized, dependable, and detail-oriented.
- Professional and courteous demeanor when dealing with merchants, vendors, and contractors.
- Capable of executing independently once trained.
- Must be legally eligible to work in Canada.
- Must be able to work in person at our downtown Toronto location: 530 Adelaide St W.

Physical Demands & Work Environment

- In-person, desk and warehouse-adjacent position requiring extended periods of computer use and physical movement.
- Regular lifting and handling of equipment weighing up to (but not limited to) 50 lbs.
- Handling of heavier equipment using tools like pallet jacks.
- Infrequent after-hours coordination may be needed for field-related issues.
- Required PPE: Steel-toe safety footwear is mandatory when working in the warehouse/storage area due to handling heavy equipment. FastBTCatm will cover the cost of safety

📌 Operations Associate (Toronto)
🏢 FastBTC
📍 Toronto