In every role McCainers are ambitious curious and passionate about creating exceptional work experiences - together. With a customer-first mindset we make doing business with McCain easy.
About the role.
The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager Regional Service Delivery you will provide end-to-end technology support for more than 200 users across a corporate office environment including white-glove support for senior leaders.
You will take ownership of onsite IT services and partner with local and global teams to maintain reliable operations. You will also help advance automation AI data and digital adoption to improve productivity user experiences and business decision-making.
What youll be doing.
- Provide end-to-end onsite and remote IT support across end-user computing and site technology infrastructure helping ensure the availability and reliability of business-critical systems.
- Deliver white-glove technical support for senior leaders and resolve issues involving desktops laptops peripherals mobile devices and local applications.
- Manage meeting-room and collaboration technologies to support seamless onsite remote and hybrid meetings.
- Administer monitor maintain and troubleshoot local servers backups data restoration processes and related site infrastructure.
- Identify and advance AI data science automation and digital use cases that improve office productivity and decision-making.
- Support the responsible deployment and adoption of AI-enabled solutions including user enablement training and change communications.
- Execute Evergreen refresh activities for PCs networks and servers while maintaining accurate IT asset records through HAM Pro.
- Ensure local IT infrastructure is secure reliable operational and aligned with global IT standards escalating exceptions to the appropriate regional IT leader.
- Manage or coordinate physical security systems endpoint security controls IT procurement activities and mobile device administration.
- Act as a trusted connection between Digital Technology and the local business translating complex technical issues into clear professional updates for senior leaders and other stakeholders.
- Perform software testing and deployments sharing feedback with Global IT teams to improve operational efficiency and user adoption.
- Partner with internal teams external vendors service providers and technology partners to resolve issues and deliver consistent IT services.
What youll need to be successful.
- Bachelors degree in Information Technology Engineering Data Science Artificial Intelligence Automation or a related field.
- At least five years of relevant industry experience preferably including white-glove technical support for senior leadership.
- Experience working in a global IT support environment and collaborating effectively with geographically distributed teams.
- Strong hands-on experience with Windows desktop environments Active Directory Windows Server and Microsoft 365.
- Practical experience designing integrating or operationalizing large language models and small language models using platforms such as OpenAI Anthropic Claude or similar technologies.
- Understanding of AI model selection prompt engineering APIs security considerations fine-tuning and enterprise-scale deployment within IT or data platforms.
- Demonstrated ability to deliver AI-enabled productivity automation or data-driven solutions with measurable improvements to business outcomes.
- Working knowledge of endpoint security malware prevention cybersecurity practices and PC security controls.
- Proficiency with IT service management processes including incident problem and change management along with experience using ServiceNow.
- Understanding of physical security systems IT asset management Evergreen refresh programs and tools such as HAM Pro.
- Knowledge of networking concepts and technologies including TCP/IP DNS DHCP VPNs and network troubleshooting is considered an asset.
- Strong customer service communication and stakeholder-management skills with the ability to influence and support employees at all organizational levels.
- Demonstrated problem-solving prioritization time-management and change-leadership capabilities.
- Ability to remain composed under pressure manage competing priorities and stay current with emerging technologies.
About the team.
You will join the Infrastructure & Operations organization and report to the Manager Regional Service Delivery. As a senior individual contributor with no direct reports you will serve as the primary onsite Digital Technology contact for the Toronto Head Office.
The role works closely with business clients Network Services Application Support IT Architecture IT Service Management IT Security IT Operations Facilities and Security teams. You will also coordinate with external vendors partners and service providers to maintain reliable technology services and deliver a consistent employee experience.
About McCain.
Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.
Leadership principles.
At McCain our leadership principles guide how we engage with customers collaborate as a team and achieve success. We focus on understanding customer needs driving innovation empowering people and taking ownership to clear obstacles and deliver results.
AI & Digital Capabilities.
At McCain AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust empowering us to bring out the best in one another. Here youll find opportunities to learn grow and thrive.
Join us and experience why were better together.
Our purpose is grounded in building meaningful relationships. Were big believers in the power of working together in personit helps us stay connected collaborate more effectively and grow as a team. At the same time we recognize the importance of flexibility. Most office-based roles follow a hybrid model with the option to work remotely two days a week. There may be exceptions depending on the role and location so we encourage you to speak with your recruiter for more details.
I reorganized the original description into the global salaried template consolidated overlapping responsibilities corrected wording and punctuation and preserved the roles technical AI service-delivery and stakeholder requirements.
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience skill set education and training and other organizational needs. This posting is for an existing vacancy.
Benefits: At McCain were on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do every day. We understand and appreciate that each persons needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following perks: health coverage (medical dental vision prescription drug) retirement savings benefits and leave support including medical family and bereavement. Well-being programsinclude vacation and holidays company-supported volunteering time and mental health resources. Coverages are aligned with applicable law and can vary by work level location and nature of the role. Additional benefit detail available during the application process.
Your well-being matters to us and were here to provide you with the necessary resourcesto support you in being your best self at work and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity resilience and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard torace religion color national origin sex age veteran status disability or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms) please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us you agree this will be handled in accordance with McCains Global Privacy Policyand Global Employee Privacy Policy as applicable. McCain leverages AI in the hiring process though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.
Job Family:Information Technology
Location(s): CA - Canada : Ontario : Toronto
Company: McCain Foods (Canada)
Required Experience:
IC
📌 Field Support Engineer II (Toronto)
🏢 McCain Foods
📍 Toronto
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