Guest Service Agent - Night Auditor (Full Time)

First impressions are everything! Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day you will be empowered to deliver on our mission of turning moments into memories for our guests.

What you will be doing:

Reporting to the Front Office Manager your essential job functions include but are not limited to:

- Greet check in and settle guest accounts while ensuring all service standards are followed
- Be knowledgeable regarding all guestrooms suites and services at the hotel
- Maintain current and correct posting of all charges
- Resolve customer concerns and complaints ensuring guest satisfaction
- Assist in handling emergency situations
- Train motivate and develop front desk agents
- Perform cashiering functions accurately
- Review routing rates and all night auditing functions
- Cash handling which includes currency exchange and balancing a float
- Serve as a sales agent promoting and up-selling hotel services
- Monitor rooms inventory to assist in maximizing rooms revenue
- Other duties as required or assigned

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling pushing pulling lifting.
- Occasional ascending or descending ladders stairs and ramps.
- Working night shift (11:00 pm 7:00 am)

Qualifications :

Your experience and skills include:

- High school diploma is needed
- 2 years of college is an asset
- One year of hotel front desk agent or night audit experience as an asset Property Manager Opera Microsoft Office as an asset
- Previous PMS experience is an asset
- Previous experience in front office in similar role preferably a 4/5 Star/Diamond hotel
- Ability to communicate in English both verbal and non-verbal




- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment and manage conflicting priorities
- Must have the ability to hand cash effectively and accurately
- Computer literate and experience with front office applications a strong asset
- Ability to work cohesively as part of a team with minimal supervision
- Ability to anticipate and focus attention on guest needs

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information :

Whats in it for you:

- Comprehensive benefits package (Medical Vision & Dental) including extended advantages like; Mental Health (up to $5000/year)for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $24.93- $25.93 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Work :

No

Employment Type :

Full-time

📌 Night Auditor (Edmonton)
🏢 AccorHotel
📍 Edmonton