Description

The Department Manager Sales & Service plays a key leadership role in delivering an exceptional customer experience while driving sales performance team engagement and operational effectiveness. This position is responsible for leading a team of associates executing sales and merchandising strategies managing inventory and ensuring operational standards are maintained.

The successful candidate will foster a culture of safety accountability and continuous improvement while supporting the stores financial objectives. This role combines hands-on retail leadership with strategic business thinking to maximize sales profitability and customer satisfaction.

Responsibilities

- Drive sales performance by analyzing results and implementing action plans to achieve goals.
- Lead coach and develop associates through ongoing feedback training and performance conversations.
- Deliver exceptional customer service and resolve customer concerns professionally.
- Execute merchandising inventory and promotional programs to maximize sales and profitability.
- Partner with store leadership to maintain inventory accuracy and product availability.
- Ensure compliance with company policies safety standards and operational requirements.
- Identify opportunities to improve efficiency productivity and service delivery.
- Promote a culture of safety through active participation in Health & Safety initiatives.
- Foster strong relationships and teamwork across the store.




- Support store-wide initiatives and contribute to an inclusive positive workplace culture.
- Leverage Microsoft Office Suite and D365 to support operations and drive productivity.

Qualifications

- Minimum of 2 years experience in retail leadership supervision or management.

- Proven ability to lead and motivate teams in a fast-paced retail environment.
- Strong customer service communication and problem-solving skills.
- Experience with inventory management merchandising and sales performance management.
- Demonstrated commitment to working in a safety-conscious environment.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience in building materials home improvement or a related retail workplace is considered an asset.
- Proficiency with Microsoft Office Suite (Excel Word Outlook); experience with Kronos and D365 is considered an asset.
- Ability to lift up to 55 lbs and stand for extended periods.
- CSA-approved steel-toed footwear is required while on shift.

What We Offer

- Wellness Program
- Employee and Family Assistance Plan
- Employee Discounts
- Medical Dental Vision RRSP Matching and PTO benefits
- Growth and development opportunities through KENT and the greater J.D. Irving Limited organization
- Career progression opportunities within store leadership and management roles

Required Experience:

Manager

📌 Department Manager – Sales & Service (Dartmouth)
🏢 J.D. Irving
📍 Dartmouth