Bilingual IVR Automation tester

Total Experience: 46 Years

Role Description

We are looking for an experienced IVR Automation Tester to support Quality Assurance (QA) automation for Contact Centre (CCaaS) programs. The candidate should have strong hands-on experience with Cyara Velocity as the primary automation tool. Experience with Genesys Cloud CX or similar contact centre platforms is preferred.

The role involves IVR functional integration regression and end-to-end testing across customer journeys and call flows.

Key Responsibilities

- Design develop execute and maintain automated IVR test cases using Cyara Velocity.

- Create reusable and parameterized automation scripts.

- Perform IVR functional integration regression and end-to-end testing.

- Validate IVR menus prompts DTMF speech recognition call routing transfers queue handling and fallback/error scenarios.

- Test customer journeys and validate end-to-end call flows.

- Validate inbound routing agent handoffs and interaction context/data transfer.

- Prepare test plans test data and regression test suites.

- Perform SIT UAT and production validation.

- Coordinate testing activities across environments and teams.





- Analyze automation execution results and troubleshoot failed test runs.

- Differentiate application defects from environment-related issues.

- Support defect triage tracking and resolution.

- Prepare detailed test execution reports and defect documentation.

Must-Have Technical Skills

- Robust hands-on experience with Cyara Velocity.

- IVR and Contact Centre testing.

- Functional integration regression and end-to-end testing.

- Telephony concepts including SIP call routing and call transfers.

- IVR call flow validation and automation.

- DTMF and speech recognition testing.

- QA methodologies and test case design.

- Defect management and reporting tools.

Good-to-Have Skills

- Genesys Cloud CX.

- Genesys Architect.

- ACD and skills-based routing.

- API testing and integration testing.

- CI/CD tools and automation pipeline integration.

- Cyara Cruncher Pulse.

- ASR/TTS (Automatic Speech Recognition / Text-to-Speech).

- Multilingual IVR testing.

- Agile and Scrum methodologies.

- Experience with agent handoffs and interaction context/data transfer.

Required Skills:

Salesforce

📌 Bilingual IVR Automation tester (Toronto)
🏢 Astra North Infoteck
📍 Toronto