Consumer collections expertise and solid negotiation skills define this remote Account Specialist opportunity with BMO in Ontario. Support customers through informed payment guidance and service.

As an Account Specialist within BMO’s Customer Shared Services, you review delinquent, high risk, and written-off accounts for collection opportunities. You advise customers on payment strategies and products, manage escalated requests, and support loss mitigation processes. The work also includes customer communications, transaction processing, reporting, and collaboration with internal and external stakeholders.

Key Responsibilities:

- Review accounts and analyze collection probability
- Advise customers on payment and collections strategies
- Execute loss mitigation processes for high risk accounts




- Handle incoming calls professionally and efficiently
- Escalate complex customer situations when required

Requirements:

- Strong negotiation and interpersonal skills
- Knowledge of applicable guidelines, requirements, and regulations
- Ability to analyze data and provide recommendations
- Ability to prepare reports and dashboards
- Ability to complete accurate customer documentation

Apply collections judgment, negotiation, and customer service expertise while supporting recovery and safeguarding BMO’s interests remotely.

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📌 BMO Consumer Collections Specialist (Toronto)
🏢 BMO
📍 Toronto