As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
About Covenant House VancouverSince 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a protected and supportive environment for all youth in need.
Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.
We will provide more information on vicarious trauma during recruiting and on-boarding,



to help you decide if Covenant House is the place for you.
The Impact a Youth Support Worker can make:As a Youth Support Worker, you will be responsible for making the first impressions with our youth. As one of their first points of contact, helping with intake, signing youth into our building, and helping to ensure safety on shift. You will be responsible for the direct implementation of Covenant House Vancouver’s philosophy, policy, and principles as they pertain to client care and safety.
* Availability between December 21, 2026 – January 1, 2027 will be required for this role.
The Impact a Youth Support Worker can make:As a Youth Support Worker, you will be responsible for making the first impressions with our youth. As one of their first points of contact, helping with intake, signing youth into our building, and helping to ensure safety on shift. You will be responsible for the direct implementation of Covenant House Vancouver’s philosophy, policy, and principles as they pertain to client care and safety.
How you will contribute:Monitor the flow of Youth and visitors by supervising the main entrance and being aware of the destination of visitorsIdentify guests and assist with the sign in/ sign out processInteract with youth, responding to enquires and preforming security duties such as monitoring front entrance, supporting with intake etc.




Ensure adherence to and role model Covenant House principles and core valuesGreet and welcome youth accessing CHV services, assess and respond to their immediate needs, and provide them with practical resources including food, clothing, transportation, etc.
Build rapport with at risk youth 16-24 years of ageRespond to emergency situations that may arise, by implementing procedures outlined in various staff training, including Emergency response training (fire, etc), First Aid, calling for a supervisor to support with Managing Hostile Interactions, and Non-Violent Crisis Intervention, etc.
Read and review all pertinent information and communication (i.e. Incident reports, communications logs, policies, procedures, emails, etc)As required, update youth case files in ETO.
Attend all training as directed by your managerMaintain the cleanliness and safety of the program areas – both staff and youthLaundry as neededMeet operational needs as required and ensure the safety of building and occupants, including fire, safety, and emergency proceduresOccasionally work in and support Youth Workers in the Crisis ProgramOther duties as required Who are we looking for? Education and

Experience:
One to two years post-secondary education related to social service, or equivalentFirst Aid & Non-Violent Crisis Intervention is an assetCompetencies:Excellent interpersonal and communication skillsFamiliar with the challenges facing youth who are experiencing homelessness or housing instabilityFamiliarity with substance misuse and mental health concernsStrong administrative skillsAdditional Position Information:The schedule is as follows: CP F-Su 48hrs 8am-4pmBreaks: Paid and on-siteThe successful candidate can expect a starting hourly rate of between $22.14 and $27.67 dependi

📌 Youth Support Worker (Vancouver)
🏢 Covenant House California
📍 Vancouver