At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. The University is a welcoming workplace for those of all abilities, interests, and expertise. AdmissionsEmployment Type:TemporaryDepartment:Office of the Registrar
- Admissions OperationsHiring Range:$51,306.48
- $64,133.10Posting Information:This posting is for an existing vacancy.
This position is being offered as a Secondment or contract prospect.
The incumbent works within a team of 10-12 people and may be assigned responsibility for various procedures related to communications with applicants seeking admission to the University. For example, the Admissions Co-ordinator is required to answer telephone, in person and email inquiries from applicants regarding the status of their admission file decision. The incumbent is required to track and communicate Ontario Secondary School (OSS) special case reviews that fall below normal admission requirements or do not follow normal OSS requirements.
Responsibility ranges from entry level admissions to a leadership role, leading process and procedural projects and providing the day to day leadership required to ensure all activities are maintained, while resolving more complex problems.
In doing so, he/she must be cognizant of the stresses and pressures that potential students and their guardians are experiencing and delicately handle very sensitive issues so as not to adversely affect the university’s enrolment targets and overall reputation. The incumbent is responsible for verifying authenticity, coding and updating data received from or on behalf of applicants such as English Language Test scores,



transcripts or other documents that are required before admission decisions can be finalized. QUEST (PeopleSoft Student Information System) and DMS (OnBase Document Management System) allows staff to track the status of documents received, correspondence, and generate letters and reports. Throughout the admissions cycle, the incumbent is expected to be able to answer inquires related to admissions decisions, offer conditions, for both OSS and specialty admissions groups (X+X, exchange, part-time, non-degree and extend learning students. The AC is expected to run standard queries and extracts to identify the various stages of completion of admissions activities and error checking. Challenges faced by the AC result from: the diversity of end users and system functionality used within the Office, as well as the need to keep abreast of admission requirements, policy and procedure changes being implemented within the Registrar’s Office and University and increase in volume during peak periods. Upgrades to QUEST and DMS systems often lead to changes in administrative processes and procedures.
Annually, more than 60,000 students apply for undergraduate studies at the University. The incumbent has responsibility for email, telephone and in-person support for undergraduate applicants. In addition, the incumbent is responsible for processing undergraduate applicant documents by established deadline dates.




Key AccountabilitiesEvaluating & Communicating with ApplicantAcknowledge and respond to applicant inquiries regarding the status of their applications, interpretation of admission requirements and proceduresProblem-solve with respect to one-of-a-kind scenarios & tailors communication e.g. content style and medium, to diverse audiencesAct as a conduit between applicants and members of the Admissions TeamExecute decisions with respect to OSS applicant filesAssess and verify admission e-files with regard to OSS applicants; pre-assess acknowledge and prepare files for Part-time/Distance Education (PT/DE) applications for admissibilityProvide written and oral information regarding policies and procedures of the university to applicants and departmental staff and faculty as it relates to admissionsComplete student registration, including, but not limited to: add/drop activity, block enrolment, service indicators, term activation, unit load as this pertains to the Exchange and PT/DEDetermine and verify accuracy for coding of: English language test scores, transfer credits, transcript text, exchange applications, letters of permission, agent approvalsReview information and provide revisions to the appropriate member of the Admissions Team e.g. Updating information on Future Students website, reviewing content for ViewbooksReport problems and issues to the Manager, Admissions Operations where current practice may not be to the best advantage of applicants. Provide viable solutions/suggestions for recommended change, where possibleFormulates optimal ways to improve service/program in the department, taking into account a longer-term and broader organization perspectiveLiaise with the staff in Registrar’s Office; keep abreast of policy and procedure changes being institutedProvide on

📌 Admissions Coordinator (Ontario)
🏢 University-of-Waterlo
📍 Ontario