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The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Photo Credits

Directed by : Glynis Leyshon
Written by : Kate Hennig
Actors Pictured : Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design : Scott Reid.
Lighting Design : David Fraser
Costume Design : Heather Moore
Photo : Benjamin Laird

Directed by : Glynis Leyshon
Written by : Kate Hennig
Actors Pictured : Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design : Scott Reid.
Lighting Design : David Fraser
Costume Design : Heather Moore
Photo : Benjamin Laird

Jobs (Calgary): Manager, Front of House, Theatre Services – Faculty of Arts, University of Calgary

Jobs (Calgary): Manager, Front of House, Theatre Services – Faculty of Arts, University of Calgary

Manager, Front of House, Theatre Services, Faculty of Arts
Job ID: 27554
Updated: December 2, 2022
Location: Main Campus

We would like to take this chance to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview
Theatre Services in the Faculty of Arts is currently seeking a Full-time Temporary Relief Manager, Front of House for approximately 18-19 months.
Reporting to the Venue & Client Relations Manager, the Front of House Manager is responsible for the organization, effective administration, and oversight and delivery of all front line services including front of house theatre services, ticketing and conference organization in all University Theatre Services (UTS) spaces. Front of House services include: ticketing, box office, coat check, ushering, and concession and bar service.





Three part-time House Manager AUPE staff members and approximately 40 AUPE student usher/concession/box office staff report to this position. The incumbent will effectively recruit, train, mentor, supervise and schedule staff to meet business needs. This position is responsible for full scope performance management, providing positive feedback and encouragement as well as dealing with any performance issues of staff, up to and including termination.

The work is complex and requires the ability to manage multiple deadlines, competing priorities, and negotiate outcomes. Effective communication with external clients, vendors, staff, and the university community is critical to success and requires professionalism, precision, and independent decision-making. Workloads are heavier during the peak business periods that are typically from October to December and March to June and encompass in excess of 500 bookings per year. Given the need to respond to peaks in the operating cycle, and meet the needs of high profile and complex contracts, the Front of House Manager will be expected to work some evenings and weekends.

As a member of the University Theatre Services team, the Front of House Manager will operate with a high degree of independence, exercising good judgment and exhibiting strong business acumen through the development and implementation of relevant policy and procedures and business practices. The incumbent will be expected to coordinate with other UTS staff to ensure the seamless execution of services to meet client demands and generate revenue.

Position Description:

Summary of Key Responsibilities (job functions include but are not limited to):

Relationship Management:

- Represents the University in a professional manner to all external clients.
- Acts as the first point of contact on the day of event for high profile and complex clients.
- Ensures that a consultation with the client is conducted prior to all performances to assess their needs and make them aware of services avai

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