Bilingual Customer Service Representative# Careers## Bilingual Customer Service RepresentativeApply: Remote: Montreal, Québec: Full time: Posted Today: As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Job Title: Customer Service RepresentativeDepartment: Customer ExperienceCompetition: R-269652Internal/External: Internal/External

Job Type
Permanent, Full-time

Location:
Remote, QC

Salary:
$24.25/hrReporting to: Team LeaderStart date: January 25, 2027**The OpportunityWe are looking for Customer Service Representatives who are critical thinkers, who are committed to helping our members on a daily basis, who have the ability to work in a fast-paced environment, and are enthusiastic about acting as our company's first point of contact. Our award-winning company culture, caring managers, training and unparalleled support are all ways to ensure your success.No weekends or overnights
- your shift will end at 8pm
* Remote, Onsite or a combination of Hybrid
- let us know what works for you
* A reliable schedule, established according to shifts from Monday to Friday from 8 a.m. A comprehensive health and dental plan, fully paid by the employer, in effect one month after your first day on the job.




* A comprehensive virtual training program that prepares you for work and call taking.
* A great work environment, exceptional colleagues and supportive leaders to help you succeedSuperstars on our Team:* Answer questions about health benefits and plan eligibility, payment inquiries and other general questions.
* Are dedicated to customer service excellence and demonstrate a high level of commitment in all areas.While previous call center experience is not a requirement, those who do very well in this position have experience serving customers over the phone, are capable of multi-tasking while providing excellent customer service, and demonstrate a high level of attention to detail.
* Enjoying helping others is a non-negotiable requirement.
* Can easily communicate both by phone and email and speaks in a clear, concise and friendly manner.
* Relevant training, education or work experience in the areas of customer service or health.
* Excellent technical skills, ability to manage multiple tasks at once and switch between software without difficulty, while simultaneously continuing to assist the caller.
* Fully bilingual (French/English):*
* English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. If you experience any technical issues throughout the application process, please email: Medavie.

📌 Bilingual Customer Service Associate (Moncton)
🏢 Medavie
📍 Moncton