Lead risk and security operations at Wealthsimple while guiding 6–12 Client Experience Specialists across complex financial-security inquiries. Toronto-headquartered Wealthsimple offers managed investing and trading.

As Team Lead, CXO Risk and Security, you will connect Client Experience, Platform Security, and Risk Operations. You will manage intraday risk-channel volumes, respond to fraud concerns, and develop frontline talent. Success includes protecting client assets while maintaining empathy during difficult interactions.

Key Responsibilities:

- Manage intraday risk-channel volume and operational performance targets
- Monitor threat surges and reallocate squad capacity dynamically
- Handle complex fraud, social engineering, and AML red flags
- Partner with InfoSec, Fraud Ops,



and Compliance
- Conduct coaching, performance reviews, and quality calibrations

Requirements:

- At least two years of formal people leadership experience
- Track record driving measurable performance improvements
- Understanding of account takeovers, KYC, AML, and cybersecurity
- Experience de-escalating distressed or adversarial clients
- French-English fluency or CSC or ACAMS certification is an asset

Bring risk operations leadership, security judgment, and client de-escalation expertise to Wealthsimple’s frontline CXO team.

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📌 Risk Security Client Experience Lead (Toronto)
🏢 Wealthsimple
📍 Toronto