Reports To: Hotel Assistant General Manager ABOUT THE GLENHILL HOTEL Glenhill Hotel is a boutique luxury hotel offering a distinctive hospitality experience in Toronto. Located within the Glenhill Condominium development, the hotel operates alongside private residences, requiring close coordination across shared spaces and services. The property features 23 luxury guest rooms and suites, as well as dedicated spaces for community and private gatherings. While the hotel includes event and catering facilities, the primary focus of this role is delivering a seamless and elevated guest experience across all guest touchpoints through thoughtful service, operational awareness, and effective coordination. At Glenhill Hotel, the Guest Experience Ambassador serves as the face of the property and a true representative of the brand. This role goes beyond traditional front desk responsibilities, requiring a refined sense of hospitality, strong personal presence, and a commitment to delivering a highly personalized guest experience aligned with leading boutique and lifestyle hotels. As an ambassador of Glenhill, you are expected to create thoughtful, intentional interactions that reflect discretion, attention to detail, and genuine care. This hands-on position combines guest-facing service with operational awareness, including reservations, arrivals, service recovery, suite readiness checks, and coordination with Housekeeping and Maintenance. Working closely with the Assistant General Manager, and in partnership with Residential Concierge and Catering & Events teams, the Guest Experience Ambassador plays a key role in delivering a consistent, elevated experience across all touchpoints of the hotel. This role is best suited for individuals who take pride in hosting, demonstrate strong judgment, and are motivated by delivering a level of service that is both thoughtful and distinctly personal. Leverage hotel systems to manage guest profiles, preferences, and communications Support guest communication across digital platforms and messaging tools while maintaining a warm,



personalized, and professional tone Suite Readiness & Quality Control Conduct pre-arrival suite inspections to ensure rooms meet Glenhill's quality, presentation, and readiness standards Coordinate proactively with Housekeeping and Maintenance to resolve any issues prior to guest arrival Escalate operational concerns, guest issues, or room readiness challenges to senior team members when appropriate Maintain a strong understanding of all room categories, layouts, and key features, including suite and sofa bed configurations Apply established guidelines when supporting room assignments, ensuring alignment with overall inventory and rate strategy Escalate complex room allocation or pricing decisions to senior team members when appropriate Take ownership of individual responsibilities while supporting overall shift success and team performance Support a collaborative and team-oriented environment by reinforcing operational standards and contributing positively to daily shift operations Operational Awareness & Asset Care Maintain a high level of awareness of operational readiness across both guest-facing and back-of-house areas, ensuring spaces are organized, functional, and consistently maintained Monitor supply levels across key areas, including front desk, guest amenities, and back-of-house support spaces, communicating needs proactively to avoid service disruption Support the proper handling, organization, and safeguarding of hotel assets, including keys, devices, and equipment Coordinate closely with Catering & Events to anticipate guest needs and support smooth execution during events and programming Previous experience in hospitality, boutique hotels, or other customer-facing service environments Comfortable working within a technology-enabled hospitality environment, including hotel PMS platforms, guest communication tools, and digital operational systems. Ability to multitask and prioritize effectively while maintaining a high level of service quality Versatile availability, including evenings, weekends, and holidays Additional language proficiency is considered an asset #

📌 Entertainment Ambassador (Toronto)
🏢 Glenhill Hotel
📍 Toronto