Support bilingual mortgage customers from First National’s downtown Toronto office using accurate administration and responsive service. This full-time position follows a hybrid working setting.

As a Bilingual Administrator II, you will process client requests under company policy and confirm resolutions promptly. The work includes mortgage systems, customer inquiries, document follow-up, and workflow administration. French and English fluency is required for customer and partner interactions.

Key Responsibilities:

- Process requests received by fax, mail, email, and Chat
- Input accurate new account information into mortgage systems
- Prepare Mortgage Assumption Statements and follow up on documents
- Audit coworker processing for accurate updates




- Confirm resolutions and customer satisfaction with clients

Requirements:

- Post-secondary education or equivalent work experience
- French and English fluency for customer and partner interactions
- Mortgage experience is an asset
- MS Office competency and technology learning capacity
- Organizational skills, attention to detail, and customer service focus

Apply bilingual administration, mortgage systems knowledge, and customer service skills as a First National Administrator II in Toronto.

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📌 Bilingual Mortgage Administrator II (Toronto)
🏢 First National Financial
📍 Toronto