Description The Office of the Registrar is currently seeking a Full-time Limited Term Associate Registrar, Enrolment Services for approximately 6 months.

Reporting directly to the University Registrar &

- Vice-Provost (Integrated Enrolment Management), the position ensures the effective, coordinated and student-centered operation of in-person and online services, student finances (includes government student loans, awards and student accounts), registration, examinations, grades, and student record management.

Summary of Key Responsibilities (job functions include but are not limited to):

Strategic Planning

- Provides overall and strategic leadership to a team of managers and their staff in the following major functions and services:
- Enrolment Services: registration and academic regulatory advising to students (in-person and on-line)
- Registration and records management
- Examinations &
- Grading
- Financial Assistance (government loans, awards and student accounts)
- External Examination Centre
- In consultation with the University Registrar &
- Vice-Provost (Integrated Enrolment Management) and the Registrar's leadership team, establishes business unit objectives and performance expectations, ensures alignment with the Registrar's Office Action Plan and broader office and institutional objectives, monitors progress and performance, and strategically plans for continuous improvement.
- Oversees and works collaboratively to review, assess, identify and make recommendations for improvement in policies, processes and systems impacting the Enrolment Services unit service delivery model.
- Resolves key concerns and ad-hoc issues within the unit or across the University, often when provided with limited information. This includes researching, consulting with stakeholders, making recommendations to solve, develop procedures, practices, implement tools and test results.
- Remains current on factors that would initiate change, such as emerging trends in administrative and registrarial functions, University policies and procedures, and changes/trends in student expectations and program delivery.
- Assesses current business systems and internal controls for continuous improvement opportunities; shows an awareness of key drivers for decision-making in the institution and is able to attain buy-in of key stakeholders to change initiatives.
- Prepares reports and evaluating data to make effective decisions.
- Is accountable for the University's compliance with all government student loans programs (federal, provincial/territorial and US direct loans) and with university established gift agreements with donors.
- Engages with various external stakeholders on behalf of the University. This includes acting as the institutional lead with federal and provincial loan providers providing feedback on proposed program changes, and makes recommendations for potential changes. Participating in several national and international organizations such as CASFFA.

Managerial
- Ensures that appropriate policies and procedures are in place for the institution to meet or exceed all legislated requirements for collection, maintenance and dissemination of student records.
- Ensures that the work of the Enrolment Services unit is conducted according to University Provincial and Federal privacy legislation. Conducts regular audits on internal processes.
- Develops resource plans (staff, space, budget, equipment, etc.) and allocates resources for the Enrolment Services unit to meet the objectives and evolving needs of the students and the University.
- Ensures the allocation of time, flow of information, and priorities are efficiently balanced for self and staff.-Provides an effective organizational structure,



leadership capacity and succession approach for the Enrolment Services unit (approximately 51 FTE, including MaPS and AUPE staff). Ensures staff have the resources and supports for development and success.
- Plans, controls and manages an annual 2.8M base operating budget, a 28 M award budget and 238 M in government student loan funding.

Communication and Relationships
- Communications are timely, transparent, audience-appropriate and aligned with Registrar's Office and University priorities, and appropriately represent the Registrar's Office and the University. Must be able to communicate effectively with all levels including senior officials both within and outside of the University.
- Managers complex University issues and challenging interpersonal interactions with composure and diplomacy while maintaining confidentiality.
- Proactively develops and maintains supportive, trustworthy and solution-focused relationships with staff, colleagues and leaders across the University, as well as government, sector and community partners.
- Creates the conditions for staff to succeed through visible leadership, clear expectations, timely feedback, coaching, recognition and development; motivates team and project members to develop positive, high trust relationships and operates effectively as a team including problem solving processes and conflict resolution.
- Contributes information and expertise and keeps up to date on relevant current trends and developments with colleagues at other Canadian universities, professional organizations and government department and agencies.

Qualifications / Requirements

- Master's degree from a recognized post-secondary institution with a minimum of ten years of related experience showing increasing responsibility and managerial discretion.
- Demonstrated excellence in people leadership within a complex post-secondary institution or comparable service environment, including leading through managers and building inclusive, accountable and supportive teams.
- Demonstrated collaborator and negotiator working across internal and external partners to support conflicting priorities.
- Must embrace change and have demonstrated successful experience leading change in a complex, people-oriented environment.
- Be a positive, collaborative and supportive leader, able to effectively supervise, organize, motivate, mentor and develop people.
- A strategic operational thinker who understands how day-to-day decisions affect students, faculties, institutional risk and University-wide outcomes, with experience translating strategy into action through planning, prioritization and resource allocation.
- A clear and compelling communicator. Must have demonstrated a high degree of professionalism and tact in communicating with stakeholders, leaders, peers and government since this position is required to effectively represent the University and on a variety of internal and external committees.
- An ability to synthesize and analyze data, information, university and government regulations and to use conclusions to move the organization forward and achieve objectives.
- A commitment to creating and maintaining excellent services for students, staff and faculty.
- An ability to manage own workload to minimize stress and maintain own wellness, and to model desired work behaviour to others.




- Considerable experience and comfort leveraging technology to deliver high-quality services and to streamline business processes are required.
- Excellent fiscal management skills.
- High level of experience working in a complex human resource environment working with unionized staff, faculty, managers and senior leaders.

Application Deadline: November 5, 2026 We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is classified in the Management Career Band, Level 4 of the Management and Qualified Staff Career Framework.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here.

In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People &

- Culture ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

📌 Associate Registrar, Enrolment Services, Office of the Registrar (Calgary)
🏢 University of Calgary
📍 Calgary