Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we’re all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team

Join Flair’s Operations Control Centre (OCC) team, where effective coordination and real-time operational support help ensure accurate passenger processing and reliable flight departures across the network. Reporting to the Supervisor, Departure Control Systems, the Departure Control Coordinator (DCC) is responsible for monitoring and managing day-of-departure activities, including flight configuration, passenger and crew data transmission, travel-document exceptions, government messaging, and flight close-out requirements.

Working within the Passenger & Departure Control (PDC) function, the Departure Control Coordinator supports scheduled, charter, recovery, and non-standard operations by ensuring required information is accurately transmitted, passenger exceptions are addressed, and airport stations receive timely technical support. The role monitors APIS, U.S. Secure Flight, CBP messaging, and other regulatory requirements while resolving routine issues and escalating complex or time-sensitive matters in accordance with established procedures.





This role is based in office at our Toronto, ON (YYZ) office.

A Day In The Life

APIS & Passenger Vetting

- Monitor Advanced Passenger Information System (APIS), Secure Flight, passenger vetting, and other required government submissions for scheduled, charter, recovery, subservice, and non-standard operations.
- Ensure passenger and crew information is accurately transmitted within required pre-departure, departure, and post-departure timelines, in accordance with applicable Canadian, U.S., and international requirements.
- Monitor government responses, rejected submissions, incomplete records, and passenger-vetting discrepancies, coordinating corrective action before departure.
- Investigate travel-document and passenger-data discrepancies, including passport, visa, citizenship, residency, secondary travel documents, and destination-address information.
- Coordinate passenger resolution calls with Canadian, U.S., and international government authorities, providing stations with guidance on document verification, boarding eligibility, and required corrective actions.
- Use approved manual transmission procedures when automated systems are unavailable, ensuring submissions and government responses are properly documented.





Departure Control & System Readiness

- Monitor Airline Choice and associated Departure Control System (DCS) interfaces to ensure flights are correctly configured and prepared for departure.
- Verify aircraft registrations, seating configurations, passenger and crew lists, manifests, and other operational information across Airline Choice, Amelia, NavBlue NOC, and related systems.
- Identify and resolve system discrepancies, transmission failures, quality-control messages, and flight-close exceptions in coordination with relevant departments.
- Support airport stations with DCS functionality, passenger processing, check-in, boarding, travel-document entry, passenger reconciliation, and flight close-out.
- Apply approved manual procedures during system or connectivity outages to maintain operational continuity and accurate passenger records.

Charter & Non-Standard Operations

- Coordinate APIS, passenger vetting, DCS preparation, manifests, and flight-close requirements for charter, recovery, subservice, ferry, and other non-standard operations.
- Work with Charter Operations, Airports, Crew, Flight Operations, and ground handlers to obtain accurate passenger and crew information within required timelines.
- Prepare and transmit passenger and crew information manually when standard system integrations are unavailable, including General Declarations (GENDEC) and crew manifests where required.
- Verify that operating, passive, deadheading, and positioning crew are accurately reflected in applicable systems and regulatory submissions.

📌 Departure Control Coordinator (Toronto)
🏢 Flair Airlines
📍 Toronto