Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Who we are: At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: Customer Service Representative

Location: Toronto

Remote/Onsite/Hybrid: Hybrid or remote depending on location

Salary: $45,000 CAD plus benefits

What you will do:

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized,



professional and motivated self-starters.

Responsibilities:

- Assess the Employee’s needs through targeted questioning.
- Obtain employee’s personal information and information on the individual needing care.
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for referral search and any personalized criteria.
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
- Perform quality assurance callbacks to our clients.
- Maintain communication with clients and associated EAPs as required.
- Ensure all data entries are complete and accurate, with proper spelling and grammar
- Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

- Bachelor’s degree
- Strong verbal and written communication skills
- Detail oriented
- Ability to work independently and as a team
- Exceptional organizational, relationship building and interpersonal communication skills
- Able to manage time effectively in order to handle multiple tasks
- Able to handle fast-paced and ever-changing environment

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

- Paid Time Off
- Life Insurance
- Employer Pension Contribution
- Travel Reimbursement
- Extended healthcare
- dental and vision benefits
- Life insurance
- AD&D; and Long-term disability insurance
- Training/tuition reimbursement
- Gym Reimbursement
- Wellness rewards
- Access to EAP advantages and all WPO services
- Mentorship Program
- Employee exchange programme
- Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace wher

📌 Customer Service Specialist (Toronto)
🏢 Workplace Options
📍 Toronto