POSITION SUMMARY

We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections and client services functions for all Dentons Canada offices.

This position is scheduled to work 9:00 am - 5:00 pm, Monday to Friday. During month-end periods and peak times, some overtime and flexibility may be required to meet demands of the role. Discretion, confidentiality and attention to detail are essential to this role and required at all times. This role is a hybrid role requiring some in office presence every week.

Key Responsibilities

- Perform daily collection activities on assigned portfolio
- Liaise with lawyers regarding their client portfolio and any AR balances.
- Make collection calls to clients in a professional manner while keeping and improving customer relations.
- Review and monitor assigned accounts on a daily basis and all applicable collection reports.
- Take actions in order to encourage timely payments.
- Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
- Resolve any client billing and payment application issues to facilitate collection of outstanding AR in a timely manner.
- Identify issues attributing to account delinquency and discuss them with management.
- Provide timely follow-up on payment arrangements.
- Assist with the reconciliation of high value and complex accounts & management of high risk balances.




- Provide assistance/backup support as required to others in the Finance Department.
- Other special projects as required.

REQUIREMENTS

- Three (3) or more years of experience working in a collections or accounting role;
- Diploma or Bachelor’s degree in Finance or equivalent;
- Prior experience with Elite 3E preferred;
- Robust working knowledge of collections processes / procedures;
- Mathematical and problem solving skills are necessary;
- Proficient in MS Office (Excel, Word, Power Point) with strong Excel capabilities;
- Demonstrate leadership skills;
- Understands the importance of tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters;
- Strong communication skills both written and verbal;
- Commitment to privacy and ethical conduct with a strong ability to ensure all firm policies and control procedures are met;
- Superb organizational skills, accuracy and attention to detail;
- Self-starter who is able to work independently and effectively with individuals at all levels within a team-oriented environment;
- Able to meet deadlines, work well under pressure and prioritize work;
- Previous professional services or law firm experience is preferred; and




- Proven track record of being adaptable to change in a fast-paced, ever-changing environment.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This role is a replacement position.

The target salary range for this position is $65,000 - $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top‑up, and more.

In addition, our learning and development programs such as mentorship opportunities, employee networks, and leadership development initiatives are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing

📌 Analyste de Crédit et de Recouvrement | Credit and Collection Analyst (Toronto)
🏢 Delmar International
📍 Toronto